Resource and Information Specialist
Who we are: Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community.
What we need: Results-driven individuals who:
- Are inspired by helping people achieve their employment goals
- Have excellent organizational skills with the ability to multi-task and problem solve.
- Have a keen eye for maintaining accuracy and detail in a fast paced environment
- Have superior oral and written communication skills including an excellent telephone manner
- Have demonstrated experience in Communication, Building Trust, Information Monitoring, Managing Work, Planning and Organizing Technical/Professional Knowledge and Skills
- Have solid knowledge of all facets of job search and career development including the current Canadian labour market, Canadian workplace practices, job search strategies and techniques
- Have experience working with clients with barriers
- Have intermediate to advanced proficiency in MS Office programs including Word, Excel, Outlook, Access and PowerPoint
- Have a valid Driver’s license and access to a reliable vehicle
What you will do: The Resource and Information Specialist supports the activities of the Job Skills Employment Programs and Services activities by:
- Obtaining, updating and assisting clients to access information and resource centre materials
- Providing overview of program services and processes to clients and when necessary assists clients with application process and completion of Self-Directed Needs Assessment
- Reviewing client completed Needs Assessments and making determination to refer for Assisted Services Assessment
- Assisting clients with the development, review and submission of Second Career Applications, through workshops and one-on-one assistance
- Providing information to employers who are unfamiliar with our services (either by phone or in person) and accepting job postings
- Providing orientation/information to clients regarding job search tools and strategies, apprenticeship training, workplace safety and the Canadian workplace
- Monitoring resource area activity: Assisting clients in accessing e-mail, computers, internet, fax and photocopy equipment to support their job search
- Providing guidance for clients to develop a job search strategy, identifying and matching career interests, skills and aptitudes, and preparing a resume and cover letter
- Assisting clients in the completion of paperwork
- Following standard procedures for receiving and directing calls and handling walk-in clients
- Providing general program information to clients and refers appropriately
- Working cooperatively with other staff to ensure consistent and efficient reception coverage while providing excellent customer service
- Ensuring client data is input accurately into both the RI and EOIS databases and runs reports
- Maintaining file notes and appropriate documentation about clients’ progress as required
- Developing monthly summary reports and completes other administrative duties as necessary
- Conducting, summarizing and reporting customer satisfaction surveys for RI clients
- Researching and analyzing current and future job market trends that are relevant to the client base
- Preparing files and maintaining filing system as required
- Typing correspondence, sending faxes and distributing mail
- Supporting Facilitation Team through “on call” delivery of seminars and workshops to clients, both in-house and as part of outreach strategies on an as-needed fill-in basis
- Participating in community activities and job fairs
- Networking with community and employment agencies as required
- Conducting outreach to clients and employers as necessary
- Minimum education requirement is a Post-secondary education, preferably in Career Development or Social Service and/or related experience
- 2-4 years’ experience in the Social Service sector
- Effective Communication (Listening Skills)
- Fostering Teamwork
- Functional, Technical and Organizational Proficiency
- Strategic Thinking
- Multi-tasking Abilities
- Information Seeking Abilities
- Planning and Goal Setting Abilities
What you will get: In addition to the satisfaction gained from helping people reach their goals, Job Skills offers a competitive salary and benefits package!
If you are interested in this employment opportunity, please read on to learn more about Job Skills, how you can apply to this exciting position and become part of our growing Job Skills Team!
Job Skills is a forward thinking, not-for-profit, charitable organization that is constantly developing or implementing new Programs to help individuals achieve economic independence. In doing so, we aim to contribute to the economic and social viability of our community. We are ethical, client-focused, performance-oriented and believe in the personal growth of our staff, our community and our clients.
As a Resource and Information Specialist with Job Skills, you will work for a high performing organization that is dedicated to assisting individuals in achieving their employment goals.
Job Skills is committed to fostering a workplace that is both inclusive and representative of the communities we serve. As a diverse workplace incorporates a variety of backgrounds and perspectives, we believe that being a diverse and inclusive organization is essential to achieving success and client satisfaction in all Job Skills’ Services and Programs. To meet these objectives, we invite all qualified candidates from diverse backgrounds to apply. Please be advised that accommodation is available upon request.
We thank all applicants, but only those to be interviewed will be contacted. Please indicate the position title, and job reference number in the email subject line and tell us how you learned about this opportunity in your cover letter.