Job Posting 87988

Operations Manager
Shelter Movers
Work From Home - Montreal Metro area
Montreal, Quebec
closes in 26 days (Mon, 31 Oct)
full time  •  27-30

The Role

The Operations Manager reports directly to the local Chapter Director and National Director of Operations. This role oversees all aspects of the moving and storage services of Shelter Movers in their local Chapter and works closely with their team to ensure smooth operations.

 

Responsibilities

 

  • Supervising and supporting supervisors of the Intake, Move Coordination, Scheduling, and Lead Movers teams
  • While on shift, being available by phone and on Slack to Intake, Move Coordination, Lead Mover, and Scheduling teams to discuss any urgent operational issues
  • Developing and maintaining relationships with shelters and other referral agencies by delivering informational presentations, checking in with agency managers routinely and directly addressing concerns when they arise
  • Maintaining relationships with operational partners (i.e. vehicle rental company, storage company, security company, translation services, pet fostering) by delivering informational presentations, checking in with company managers routinely and directly addressing concerns when they arise
  • Chairing regular local Operations meetings with Intake Supervisor, Move Coordination Supervisor, Lead Mover Supervisor, and any other relevant staff to review current status of storage, staffing, partnerships etc. As well as to address any operational concerns
  • Meeting regularly with Chapter Director & National Operations Director to provide critical updates, reports, and statistics where necessary to demonstrate the effectiveness of current operational policies and procedures
  • Managing ongoing and temporary projects (i.e student placements) as needed
  • Working closely with Volunteer Services Manager to coordinate recruitment efforts relevant to the Operations team (i.e. all Admin Volunteer roles & Mover/Driver roles), including identifying operational roles and creating appropriate job descriptions
  • Supporting the Volunteer Services team in new volunteer onboarding for Operations roles by providing updated information for volunteer orientation presentations as needed
  • Maintaining local sections of the operational manuals and documentation for Intake, MC, Scheduling & Lead Movers
  • Available as a backup to any local operational roles as needed, including on moves

 

Qualifications

  • Project and/or team management experience
  • Strong communication and problem-solving skills 
  • Fully bilingual with Strong written and spoken French and English skills (English required to communicate with those clients who do not speak French)
  • The ability to maintain a voice that is supportive, approachable, trauma-informed, anti-racist, anti-oppresive, client-centered and inclusive and accurate in all areas of communication
  • Knowledge of the Violence Against Women and Gender Based Violence sectors, specifically women’s shelters an asset
  • Comfortable remotely leading large teams 
  • Volunteer management experience an asset
  • Strong ethics and strives for integrity and excellence in all areas of responsibility
  • Strong organizational skills and reliable work habits

 

Role Details:

  • 30 hours a week (including 4-6 on call hours/week). 
  • Flexible work schedule, however weekday daytime availability is required
  • Time Commitment: On call hours on some weekday evenings and weekends. Please note: an 'on call' shift means that the work isn't continuous; it's more a matter of answering urgent messages within a set time frame during your shift.
  • Remote position with some in-person meetings and events, including attending moves or visiting storage locations.
  • Hourly rate between $27-30 per hour
  • Health benefits after three months of employment

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