Job Posting 88018

Manager, Operations and Development, RG Plus
Responsible Gambling Council
Toronto Metro area, Central Ontario, Southern Ontario
closed 10 days ago (Sun, 25 Sep)
full time  •  $68000-$80000, dependent on experience

The Responsible Gambling Council (RGC) is a leading international authority on responsible gambling—providing insights to industry stakeholders through its research, advisory services and problem gambling prevention programs, as well as accrediting responsible gambling initiatives to gambling companies across the globe. Based in Toronto, RGC operates independently from the gaming industry, allowing it to offer unbiased insights and services related to responsible gambling.

Reporting to the Associate Director, RG Plus, the Manager, Operations and Development, RG Plus will support planning and implementation of the Centre for Advancement of Best Practices (CABP) and RG+ projects, ensuring project deliverables and assumptions are effectively documented, communicated, managed and met. The Manager will also contribute directly to knowledge translation initiatives and support research projects, as needed.  

Key Responsibilities
Project Management & Client Relations

  • Monitor the progress and costs of project implementation; ensure projects are delivered on time, within scope and on budget
  • Act as a key resource to clients; schedule client meetings and solicit feedback, input, and manage expectations
  • Draft, negotiate and oversee contract execution
  • Contract and supervise third-party suppliers, negotiate delivery, address issues, and strengthen relationships throughout the project lifecycle
  • Develop and implement detailed schedules, and staff resource, communication and budget plans for projects
  • Use CRM to effectively track and monitor all RG Plus and CABP proposals and projects
  • Manage project billing schedules including project-related expenditure
  • Make recommendations to the Associate Director with regard to service optimization, business process simplifications, and identify areas for improvement

Knowledge Translation and Research

  • Mobilize complex research findings into briefing notes, reports, best practice guidelines, responsible gambling training materials, web- based resources, conference presentations and other prevention and education resources
  • Prepare materials for various internal and external stakeholders including gaming regulators, the public, youth and adult adults, people with gambling concerns, researchers and gambling operators
  • Support Associate Director to liaise with internal Marketing and Communications department to promote, provide content and information as needed for stakeholder engagement.


  • Master’s degree in relevant field (social sciences, public health, psychology, etc.)
  • 5-7 plus years of experience managing multiple and/or complex applied research and/or consultation projects
  • Experience in project management, delivering initiatives while effectively balancing a range of internal and external stakeholder interests
  • Expertise in developing SOWs and contracts, including the development of detailed budgets and project workplans
  • Ability to effectively present information and respond to questions from clients & customers with a high degree of professionalism
  • Demonstrated ability to report complex findings in clear, simple language for a wide range of audiences
  • Strong time/self-management skills; proven success managing and meeting multiple and competing deadlines; able to multi-task and prioritize under tight timelines
  • Knowledge and experience managing a CRM system.
  • Makes sound judgments under pressure
  • Excellent interpersonal, consensus building, judgement and consultation skills
  • Results oriented, strong collaborator; proactively seeks out solutions/strategies
  • Attention to detail coupled with a strong commitment to high quality work
  • Enthusiastic, adaptable team player with demonstrated ability to show initiative
  • Experience working with diverse populations, cultural awareness, and ability to communicate in an inclusive and equitable manner
  • Experience in gambling harm prevention or knowledge of the gambling industry is an asset

Annual salary range for this position is $68,000 - $80,000 commensurate with skills and experience, plus excellent benefits and flexible work environment. 

RGC has COVID-19 protocols in place to ensure the health and safety of our staff. RGC operates in a hybrid working environment.  The successful candidate will be expected work in the Toronto office when needed.

RGC celebrates and values cultural diversity and is committed to attracting and retaining a diverse staff. We will honor your experiences, perspectives and unique identity. Together, our organization strives to create and maintain working environments that are inclusive, equitable and welcoming.

The Responsible Gambling Council is committed to providing an accessible recruitment process and workplace. Please let us know if you require accommodation under the Accessibility for Ontarians with Disabilities Act (AODA).

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.


Deadline for applications is September 25th, 2022.


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