($45,449.88 - $51,540.17 Annually)
Reporting to the Supervisor, Business Support Services, the Corporate Receptionist is responsible for providing professional front-line reception and customer service for the Home Office. The incumbent ensures all callers and visitors receive a positive first impression of BC Housing and are treated with respect and discretion. He/She/They receives calls for the Executive Team including Chief Executive Officer, Board members, the Minister, Deputy Minister and Members of the Legislative Assembly (MLA), taking confidential messages and ensuring a seamless transition when Executive Assistants are unavailable. The position performs a variety of administrative duties, maintains databases and records, and ensures positive relationships with the Executive and staff, members of the Board, senior government officials, and clients, vendors and suppliers. The role trains relief Receptionists and monitors their work while on reception.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
- High school diploma plus completion of a number of post-secondary courses in office administration or other relevant discipline.
- Considerable experience providing professional corporate reception services, including operating switchboard equipment, in a high-volume reception environment.
- Or an equivalent combination of education, training, and experience acceptable to the employer.
KNOWLEDGE, SKILLS AND ABILITIES:
- Sound working knowledge of the policies, practices and processes associated with the provision of reception services
- Strong knowledge of the English language, including grammar, spelling and punctuation
- Proficient in the use of MS Office Applications (Word, Excel, PowerPoint, Outlook)
- Strong communication, interpersonal and customer service skills
- Strong organizational, task prioritization, and time management skills
- Strong verbal and written communication skills, including the ability to speak in a clear and professional manner
- Ability to operate switchboard equipment, including VoIP
- Ability to learn and understand the organization’s mandate, structure, policies and programs, and the mandate and programs of the Ministry and other relevant public and private sector organizations
- Ability to constantly convey a positive image of the organization and effectively and efficiently respond to telephone calls, in-person visitors and staff enquiries, often all at the same time
- Ability to build and maintain positive relationships with the CEO, executive and staff of the Commission, members of the Board, and the Minister, Deputy Minister and MLAs
- Ability to resolve in a positive way with conflict and confrontational situations using judgment, diplomacy and tact
- Ability to effectively handle all kinds of situations, including emergencies, with maturity and self confidence
- Ability to multitask and meet deadlines, while responding to numerous diverse and shifting challenges without compromising the quality of the work
- Ability to work independently with limited supervision
- Ability to maintain confidentiality of information and exercise discretion and independent judgment
- Ability to train other staff on reception services and procedures