Job Posting 88086

Tenant Support Worker
Nanaimo Affordable Housing Society (NAHS)
Vancouver Island & Coastal areas
closed 2 days ago (Mon, 3 Oct)
full time  •  $25-27/hour (depending upon qualifications)

About Us


Nanaimo Affordable Housing Society (NAHS) develops and operates inclusive housing options for independent low- to middle-income residents.


Founded in 1990, our non-profit charitable society believes housing is a basic human right and that all residents deserve well maintained affordable housing that promotes a sense of home and community. Visit for more information on the Society.


The Position


NAHS has a high standard expectation for this position, following the guidelines set forth by BC Housing and Island Health.


Reporting to and under the direction of the CEO (or designate), and in accordance with the Society’s mission, strategic direction, principles and policies, the Tenant Support Worker’s primary responsibilities are to provide direct individualized support and appropriate referrals to tenants and encourage tenant community participation to help maintain long-term tenancy and independence as members of their immediate and greater community. The Tenant Support Worker carries out a range of related duties as required.


Specific duties and responsibilities include, but are not limited to, the following:

  • Provide support to tenants in areas such as life skills, socialization, leisure, advocacy, and community linkages, consistent with the tenant’s goals for rehabilitation and recovery
  • Provide individualized support to tenants consistent with the tenant’s plans for rehabilitation and recovery developed jointly with their case management service providers designated by Island Health
  • Develop, provide, and/or support educational and social opportunities for tenants
  • Ensure tenants are abiding by the terms of their rental agreements, including paying rent and following all building rules and regulations
  • Resolve tenant issues and complete required reporting; ensure efficient and effective administrative processes compliant with the Personal Information Protection Act and Residential Tenancy Act of British Columbia
  • Provide backup and support to other Tenant Support team members as needed
  • Communicate with team members to ensure work is on track to meet departmental goals; attend regular team meetings
  • Provide supportive communications and responses to tenant’s personal and housing concerns as well as crisis and emergency support; participate in rotational after hours on-call requirements
  • Advocate for tenants and liaise with community service providers for appropriate tenant supports; build and maintain strong provider relationships


What You Bring


A collaborative, positive energy and person-centred approach directed towards fulfilling a diverse range of responsibilities. Flexibility, adaptability, and capacity to successfully meet and manage the challenges and changes of a growing organization.


Preferred qualifications include:



  • Bachelor’s degree preferred, Mental Health Support Worker, or related post-secondary education and training
  • Minimum of 5 years’ experience in front line human services; demonstrated experience working with vulnerable clients experiencing mental health, addictions, and low literacy issues
  • Demonstrated experience in program planning and group facilitation (e.g. delivering practical living skills)
  • Experience working with MS Office Suite and information management software



  • Working knowledge of landlord/tenant responsibilities, social housing, and relevant community services with established service provider relationships
  • Thorough knowledge of the Personal Information Protection Act; familiarity with the Residential Tenancy Act and other relevant provincial and federal legislation



  • Highly developed interpersonal communication, advocacy, and conflict/crisis management skills; ability to maintain strong professional and personal boundaries
  • Ability to work with a broad range of individuals while championing the empowerment model of service delivery
  • Demonstrated abilities working both independently and in a team setting



  • Valid driver’s licence and clean driver’s abstract; access to reliable vehicle
  • Criminal record/vulnerable sector check every 3 years
  • Fully vaccinated against COVID-19[1] and influenza



[1] All vaccination information collected by this office will be protected in accordance with applicable British Columbia Privacy legislation and will be destroyed when the COVID-19 Pandemic is declared by Provincial and Federal authorities to be over or at an end.


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