Job Posting 88089

Canada Connects Worker
North York Community House
Work From Home - Toronto Metro area
Works Remotely/BF Hub
closed 2 days ago (Fri, 30 Sep)
full time - temporary / contract  •  $26.46/hour

Position Title: Canada Connects Worker

Start Date: October 2022 End Date : August 25, 2023

Salary Range: $26.46/hour

Reports To:  Manager, Community Settlement, Employment and Mentorship

Hours: 21 hours/week

Location: Hybrid/BF hub


North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors and local residents in becoming active and engaged citizens, who are able to thrive and become leaders in their own lives and in their communities.


AT NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We are not perfect, but we recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow while dealing with the challenges of this new reality.


Position Summary

The Canada Connects Worker designs and develops mentorship opportunities for newcomers who are experiencing social isolation and challenges in settling into their new home in Canada. This position trains and matches Canadian mentors and newcomer mentees, and provides follow up support and evaluation. The Canada Connects Worker supports mentors to work with newcomer mentees in building networks and friendships, cross-cultural understanding, access to local resources, language skills, and establishing and working toward life and settlement goals.


Main responsibilities

Mentorship Matching

  • Works with other workers and volunteer coordinator to develop one to one and group mentorship roles for newcomers experiencing social isolation and settlement challenges
  • Trains, supervises and evaluates volunteer mentors recruited through community members and organizations, partner organizations and other outreach strategies
  • Provides education to Canadian mentors around social, cultural and other settlement challenges faced by newcomers to Canada
  • Conducts individual and group matching between newcomer mentees and Canadian mentors
  • Works with NYCH staff and teams around developing mentorship initiatives and boosting recruitment and referrals, and supports mentors and mentees in assessment and goal setting process
  • Provides ongoing one-on-one coaching support as needed to mentors and mentees
  • Develops and facilitates skill development workshops, and group activities for both volunteer mentors and mentees to develop access to information and resources, cross-cultural understanding, familiarity with local neighbourhoods and broader city, and improve language skills
  • Develops and maintains effective partnerships with networks, coalitions and organizations
  • Coordinates networking activities such as city tours and volunteer projects to facilitate matching process

Documentation and Reporting

  • Provides information for grant applications, reports and budgets
  • Enters and maintains client information into OCMS
  • Collects and analyzes program evaluation data to enhance program planning, uses data to effectively share the impact of the mentorship program
  • Achieves monthly/annual funder targets
  • Provides data and reports as required within timelines
  • Submits attendance records, expense and travel claims accurately and on time
  • Attends cross-organization and team meetings, and staff development sessions to share updates, best practices and other information


  • The minimum level of education is a community college diploma in volunteer management, social services or related field.


  • Minimum of 1 year experience in supervising and implementing volunteer-based programs
  • Minimum of 1 year experience in developing and running mentorship initiatives
  • Experience in working with newcomers, outreaching to clients and potential volunteers, and developing partnership with other community programs/agencies
  • Experience in using promotional tools, including social media
  • Excellent verbal and written communication skills

Additional Requirements

  • Proof of a valid police reference check is required for employment at NYCH, as well as an annual declaration.
  • Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment

Working Conditions

Typical work hours are from 9:00 a.m. to 5:00 p.m., Monday to Friday, with somewhat regular requirement to work additional hours, occasionally in the evening or on weekends. Combination of remote and on-site work, and occasionally required to travel within North York/northwest Toronto (when in-person meetings are safe and permitted).


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