Position Title: Self-Employment Worker
Start Date: October 2022
End date: March 31, 2023
Salary Range: $26.92 per hour - $28.02 per hour, Benefits - Employee and Family Assistance Program. In addition to your salary, you will also have paid vacation, sick and personal time
Reports To: Manager, Community Settlement, Employment and Mentorship
Hours: 35 hours/week
Location: Hybrid /NYCH sites
North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors and local residents in becoming active and engaged citizens, who are able to thrive and become leaders in their own lives and in their communities.
AT NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We are not perfect, but we recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow while dealing with the challenges of this new reality.
NYCH's employment readiness activities include support for newcomers in learning and developing the skills and connections they need to succeed in the online business sector as entrepreneurs. The program involves a combination of assessment of knowledge and skills and goal setting, training, and development and one-on-one coaching.
The Self-Employment Support Worker will assist eligible clients in developing their online business plans, encourage them in their goals through one-on-one support, and provide coaching, and group sessions/workshops. This position will also support clients in creating an online presence for their business, and offer follow up support and conduct program evaluations.
- Interview newcomer clients to assess entrepreneurship goals and work with them to build viable income generating businesses
- Research and identify appropriate resources and services for newcomers who are interested in self-employment and entrepreneurship
- Work with clients in preparing online business plans
- Support clients in developing their online presence such as website development and content writing for their products, and other strategies for promoting their business
- Support clients in learning the laws/guidelines regarding online businesses such as registration and permits, and CRA guidelines
- Assist clients in finding ways to secure loans or grants for financial assistance with their business
- Support newcomer clients in soft skills development, including communication skills, public speaking skills, customer services skills, etc.
- Refers clients to mentorship program and networking opportunities to facilitate participants’ learning and connections
- Work with NYCH staff in different locations (schools and libraries) to recruit clients for the program
- Research and share with client’s professional development opportunities such as events and workshops, and source resources for clients
- Network with marketing companies for their expertise in promotion
- Follow up with participants around achieving goals and other requirements for long term success
- Participate in committees and coalitions around entrepreneurship support
Program Evaluation and Administration:
- Maintain/enter and submit records and evaluative data around participant progress and program outcomes
- Collect and analyze program evaluation data to enhance program planning and use evidence to effectively share the impact of the mentorship program
- Participate in team and broader NYCH training and activities as required
- Represent NYCH at community and employment-related events, committee meetings, etc.
- Complete and submit program timesheets, program expenses and receipts, and other administrative forms on a timely basis
- The minimum level of education is a community college diploma in career/employment counseling, social services or related field. As well as a combination of education and experience in self-employment.
Experience and Skills
- Minimum 2 years’ experience providing employment support, preferably to newcomers to Canada
- Minimum of 1 year experience working with entrepreneurs and knowledge of online business processes
- Knowledge of issues/barriers facing newcomers to Canada and their needs around employment
- Ability to work well with corporate partners and other stakeholders
- Strong understanding of current job markets and resources in Toronto, and Canadian workplace culture
- Experience working with people from diverse cultures, professional and educational backgrounds
- Able to support and contribute to anti-racism and anti-oppression work
- Ability to juggle multiple priorities, including volunteer recruitment, partnership building, training and day-to-day oversight and trouble shooting
- Excellent teamwork, networking and partnership development skills
- Strong experience in providing one-on-one support and coaching
- Demonstrated skills in development and facilitation of group training sessions
- Excellent communication skills in English, written and verbal; other languages an asset
- Solid computer skills, specifically with Microsoft Office, cloud applications, and social media
- Proof of a valid police reference check is required for employment at NYCH, as well as an annual declaration.
- Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment
Typical work hours are from 9:00 a.m. to 5:00 p.m., Monday to Friday, with somewhat regular requirement to work additional hours, occasionally in the evening or on weekends. Combination of remote and on-site work, and occasionally required to travel within North York/northwest Toronto (when in-person meetings are safe and permitted).