Job Posting 88117

Property Services Coordinator
London and Middlesex Community Housing
London area
1299 Oxford Street, Unit 5C5, London, ON, N5Y 4W5
closes in 6 days (Mon, 3 Oct)
full time  •  $25.15 - $28.58 per hour

WAGE RANGE: $25.15 - $28.58 per hour

POSTING DATE: September 19, 2022

CLOSING DATE: October 3, 2022

LOCATION: 1299 Oxford street E., Unit 5C5, London, ON

COMPETITION: 2022-26

HOURS OF WORK: 8:30am – 4:30pm, Monday to Friday

 

THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME POSITION.

 

Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income.  At LMCH, we believe that housing is the foundation of a better tomorrow. 

 

Mission: LMCH provides and maintains homes in a safe and supportive environment to meet the needs of the people we serve in our communities.

 

Vision: LMCH envisions healthy homes and communities in London and Middlesex.  Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

 

LMCH Values:

 

WE CARE

Collaboration/Commitment

Accountable/Accessible

Respect/Responsive

Equity/Excellence

 

 

PURPOSE OF THE JOB

 

Reporting to the Property Services Manager, the Property Services Coordinator will act as point of contact for staff, tenants, and contractors for all maintenance- related inquiries. The Property Services Coordinator will provide clerical support for the department of Assets and Property Services, especially those related to maintenance and repair.

 

The incumbent will: work towards the achievement of LMCH’s Vision and Mission statements; comply with all company policies including safety policies and WSIB regulations; actively participate in communication, teamwork, staff development, and committee work as required; maintain and promote the confidentiality of tenant information and other data.  This is a unionized position.

 

KEY DUTIES/RESPONSIBILITIES

  • Answer telephone and counter inquiries from tenants regarding maintenance issues.
  • Coordinate and process all requests for maintenance and repair, including data entry, faxing, emailing, and coordination of services.
  • Provide clerical support to the Property Services Manager.
  • Answer all staff inquiries regarding maintenance issues.
  • Coordinate and process administrative documents such as notices of intent to enter, general notices, compliance letters, requests for payment, and tenant charges.
  • Issue keys and FOBs at the tenant’s request.
  • Provide clerical support to all departments at LMCH.
  • Identify trends by reviewing maintenance request history and perceived problems at sites.
  • Provide back-up for other Property Services Coordinators.
  • Perform other related activities as requested or assigned.

EDUCATION, EXPERIENCE, & QUALIFICATIONS

  • 2-year post-secondary diploma or certificate in a related field;
  • Two to three years’ experience in property management and experience in customer service is required;
  • Knowledge of the mechanical elements of buildings and construction trades;
  • Knowledge of the Social Housing Act, Residential Tenancies Act, and the function of the City of London Housing Division; knowledge of City policies as they relate to property management;
  • Strong work ethic, positive team attitude, and excellent attendance record;
  • Computer literate, including effective working skills of MS Office Suite (Word, Excel, Publisher, Outlook) and Yardi Enterprise;
  • Able to effectively communicate both verbally and in writing;
  • Must be able to prioritize tasks and possess good organizational skills to meet time-sensitive deadlines;
  • Able to deal with people sensitively, tactfully, diplomatically and professionally at all times;
  • Demonstrated experience analysing and resolving routine customer issues;
  • Able to build and maintain good working relationships with other departments and key business partners;
  • Effective attention to detail and a high degree of accuracy;
  • Self-motivation to complete repetitive tasks;
  • Training in non-violent crisis intervention, de-escalation, or similar considered an asset;
  • Bilingual/Multilingualism considered an asset.

WE CARE PHILOSPHY

The incumbent contributes and supports the overall culture and working environment of the agency by:

  • Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
  • Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
  • Committing to work in a diverse, interdisciplinary setting.
  • Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
  • Setting an example of a strong work ethic and positive team attitude.
  • Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a non-judgmental manner.

POLICE RECORDS CHECK and VULNERABLE POSITION SCREENING

 

This position requires the successful candidate submit a current Criminal Records Check from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.

 

SALARY, BENEFITS, and HOURS OF WORK

 

Hourly rate range of $25.15 - $28.58 per hour with comprehensive health benefits and a defined benefit pension plan.

Hours of work are Monday – Friday, 8:30am – 4:30pm; some work may be required outside of this schedule from time to time, subject to the Collective Agreement.

 

WHAT’S NEXT

 

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role.

 

Only qualified candidates will be contacted for next steps.If you move forward, the process may include an interview, written/practical test, and reference check.

 

Here's your chance to bring your knowledge and expertise to our team and contribute to providing better homes and better neighbourhoods.  When submitting your cover letter and resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. 

 

A cover letter and resume must be received by 4:30pm, October 3, 2022. Late applications will not be considered

 

London & Middlesex Community Housing (LMCH) is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

 

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Please advise if you require an accommodation during the selection process.

 

In keeping with our COVID-19 Vaccination Policy, we require all employees to:

  • Provide proof of full vaccination against COVID-19; or
  • Provide a written attestation of a medical reason(s) or Ontario Human Rights Code reason(s) for not being fully vaccinated against COVID-19.

Thank you for your interest in London & Middlesex Community Housing!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on WorkInNonProfits.ca and good luck with your job search!