Job Posting 88160

Manager Homelessness Crisis Intervention Team
Turning Points Collaborative Society
Thompson & Okanagan
3301 24th Ave Vernon, BC
closes in 7 days (Tue, 4 Oct)
full time - temporary / contract  •  32.51-39.07


Reporting to the Chief Executive Officer (CEO), the Homelessness Crisis Intervention Team (HCIT) Manager is responsible for program development; human resource management, financial resource management; delivery of services; assessments/tests tools; interpretations and treatment of residents of Turning Points Collaborative Societies programs and sites and in community.

The HCIT Manager will be responsible for developing a pilot program for a mental health/substance use outreach team to provide crisis intervention and support people who are unhoused in Turning Points Collaborative Society shelter program and in community.  This position is part of a ten (10) month pilot program from November 2022 to August 2023.

They will lead their team to provide a range of supports, serving homeless/at risk individuals, many of whom are living with mental illness and substance use. the HCIT Manager participates with clients and residents in the development and implementation of service plans, including: assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports. They work closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. They also provides daily supports including crisis intervention, and general problem solving. the HCIT Manager provides consultation to program partners and referral sources regarding issues relevant to the program.



  1. Responsible for developing a pilot program for a mental health/substance use outreach team to provide crisis intervention and support to Turning Points Collaborative Society programs (including the shelter/motel program) and in community.
  2. Develops, implements, and evaluates all aspects of the program. Including but is not restricted to the following: policy and procedure manuals; admission criteria and/or continuum of care planning.
  3. Responsible for overseeing and coordinating the delivery/daily activities of the designated program.
  4. Plans and implements programs/services for clients with complex mental health and substance use issues; ensures services provide a high standard of care and promotes interdisciplinary practice and collaboration.
  5. Evaluates services to ensure program/service needs are met and liaises with key stakeholders on the achievement of program goals and objectives and reporting.
  6. Provides leadership and supervision to Mental Health & Substance Use Community Outreach Workers and manages staff performance and conduct – supervising day-today work, directly assigning work, resolving workplace disputes, assessing the performance of staff, imposing discipline, terminating employment.
  7. Utilizes human resources policies and procedures to recruit and select staff.
  8. Provides input to the Agencies development and review of policies and procedures.
  9. Coordinates care and provides treatments for clients including group facilitation, planning and evaluation as applicable to program.
  10. Develops, implements, and evaluates all aspects of the program. Including but is not restricted to the following: policy and procedure manuals; admission criteria and/or continuum of care planning.
  11. Provides support and advice directly to the Executive Director and Human Resources with respect to personnel matters, business direction and service delivery.
  12. Financial Administration - develops and implements financial administration and control procedures in coordination with the Society’s Controller. Monitors and authorizes program expenditures within delegated authority limits and maintains financial records in accordance to established procedures.  Provides input to the management team in the preparation of the Society’s annual budget.
  13. Participates in the Manager on Call rotation to address after hour emergencies, scheduling and other issues that may arise.
  14. Develops, implements, and evaluates short-term, issue-specific intervention plans within program guidelines in consultation with the supervisor. Evaluates the effectiveness of the intervention plan, reports on clients’ progress, and discusses related concerns with the supervisor in order to resolve identified problems and move towards defined objectives.
  15. Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required.
  16. Liaises with and/or promotes the interests of clients with other community service providers, professionals and school personnel as required. Accompanies clients to meetings and appointments as required.
  17. Liaises with landlords, building management companies, community service providers and other professionals to coordinate housing and service provision.
  18. Maintains related records and statistics and provides reports to the supervisor as required.
  19. Perform administrative and other related duties as required.


Education and Knowledge:

  • Bachelor of Social Work degree or equivalent
  • Five years recent related experience 

Or combination of education, relevant experience, and training. 

  • Comprehensive knowledge of mental illness and addiction issues including current trends, best practices and modalities of treatment.
  • Broad knowledge of mental health and addiction service delivery system, service mandates, referral guidelines, legislation, and government policies.
  • Demonstrated ability to conduct mental health assessments, and to provide case planning and case coordination.
  • Demonstrated ability to function as an effective team leader, motivator, coach/mentor, and team member within a multidisciplinary setting.
  • Demonstrated ability to model and foster a positive, collaborative, and respectful team working environment.
  • Additional training will be provided at no additional cost including but not limited to:   First Responder 40 hour training 3 year certificate course.



                              Occupational First Aid Level 1

                              Basic CPR certification

                              Food Safe certification

                              Managing Hostile Interactions, MANDT, CPI or Non-Violent Crisis                                            Intervention certificate

                             Mental Health First Aid certificate

                             Trauma Informed Practice training

                              Naloxone administration training

                              Valid BC Driver’s License (class 5 or higher)


About us 

Turning Points Collaborative Society provides outreach, shelter services and various housing options for vulnerable people experiencing, or at risk of experiencing, homelessness in the Okanagan. We also offer employment programs, addictions recovery programs and affordable housing options. We believe in the inherent dignity of the people we serve and seek to support them as the experts in their own lives. 


Our greatest strength is our people! 

At Turning Points, we’re committed to building community, helping people and giving them all the tools they need to succeed. In order to do that, we need a great team of people who share our values, have excellent interpersonal skills and like helping others.   


Diversity matters.  

At Turning Points, diversity and inclusion are more than just words to us; they’re principles that drive us as an organization.  


Our programs support people from various backgrounds, orientations, and ethnicities, and it’s vital that our staff reflects that same diversity. What’s more, lived experience is a powerful tool to help those facing marginalization and oppression, and varied perspectives help generate better ideas to provide better service.  


For these reasons, we strongly encourage applications from the following underrepresented groups:   

BIPOC (Black, Indigenous and People of Colour)   


Trans, Two-Spirit, and Gender Expansive  



What we offer:   

Meaningful work where you’ll make a difference in peoples’ lives   

Supportive work environments  

Competitive compensation packages 

Opportunities for professional growth 

Membership in the Centre for Diversity and Inclusion (CCDI) and access to the hundreds of hours of training and resources that goes with it! "

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