Job Posting 88555

Intake Workers
Hope Mission
Edmonton area
Edmonton Downtown
closes in 31 days (Sat, 31 Dec)
full time - temporary / contract  •  $20.00/hr + 4% vacation pay for the term of the contract







Job Title                              :             INTAKE WORKER  


Based at                             :             Hope Mission's Herb Jamieson Centre, and Main Building 

Reports to                          :             Shift Supervisor

Hours of work                   :             Full Time, 12 hour shifts with a 2 hour paid break


 Day positions:  8:00 am to 8:00 pm, 4 days on and 4 days off

 Night positions:  8:00pm to 8:00am, 4 days on and 4 days off


End of Contract: April 30th, 2023 (with the possibility of extending the contract or

making it a Permanent Full Time position)








Hope Mission has a vision that men, women, youth and children who come to our doors

would come to know Jesus Christ as their personal Lord and Saviour.  

This vision can be fulfilled only if all staff is diligent

in serving, strengthening and uplifting people in the name of Jesus Christ. 






The Intake worker will liaison directly with client as a critical initial contact person and will be responsible for developing and maintaining relationship with guests at the Herb Jamieson Centre and Hope Mission Establishment.




Assist in the operation of the Shelters Department by:  

  • Utilize and develop customer service skills to promote a welcoming, friendly and kind environment to support people experiencing homelessness. 
  • Assist community members experiencing homelessness by performing shelter intake duties, such as checking guests in/out of shelter, completing new registrations, assisting with baggage/belonging storage and organization
  • Enter client related information into shelters' reporting program/database (ETO)
  • Manage and report on all incidents
  • Providing community members with blankets, towels, hygiene products, nutrition, clothing and other items
  • Assist with basic operations, such as cleaning mats, picking up garbage, laundry, stocking intake offices with supplies and other tasks as delegated by the supervisor or team lead
  • Engaging in shift debrief before and after your shift, including a brief devotional time
  • Build rapport with clients through active listening and provide information on expected standards of conduct
  • Assist with support services, such as addiction recovery program applications and information, referrals to the nursing/medical supports, engage in housing conversations and make referrals to the housing department, etc.
  • Engage in responses to emergency medical situations inside or outside of Hope Mission property, such as community members who are in medical distress or who overdose due to drug poisoning
  • Be willing and comfortable to engage in drug poisoning (overdose) reversals using naloxone and performing CPR when required 
  • When safe, be willing and comfortable to respond to incidents within the community that Hope Mission operates, such as medical incidents, drug poisoning reversals and other situations
  • When requested by shelter management or supervisor, engage in community support such as outreach, pressure washing, community clean-up or other tasks that serve the community at large 
  • Screen and monitor community members to promote a secure and safe shelters' environment, both inside and outside within Hope Mission property
  • Maintain radio communication to keep other staff and facilities informed
  • Assist with meal service if requested by shelter supervisor or team lead 
  • Clock-in and clock-out on biometric hand clock
  • Attend staff meetings and make reports as necessary
  • Assist Hope Mission Rescue Van as required
  • Any other tasks as requested by shelter management


  • A university or college diploma or degree in social work, human services, psychology (or related fields), nursing/medical or bible school/seminary education will be considered an asset
  • Those currently pursuing or thinking of pursuing careers in law enforcement, emergency medical services, fire rescue services, medicine/nursing, social work or other human support services will be prioritized and are encouraged to clearly state their experience on their resume and cover letter 
  • 2 years of work experience is an asset
  • Ability to Communicate effectively with clients, and conflict resolution skills
  • Administrative and organizational abilities
  • Ability to exercise authority without intimidation
  • Self-management skills


  • Being a Christian Organization we require our employees to be in agreement and sign the Hope Mission Statement of Faith  (
  • Must be legally entitled to work in Canada on a full-time basis.
  • Able to provide a clean Criminal Record Check and Vulnerable Sector Search
  • A letter of reference from a ministry or church is an asset
  • Adherence Hope Mission’s Vision, Mission, Policies and Procedures.

START DATE:    Immediately







1.   Resume,

2.   Reference list,  


3.   Cover letter stating why you would like to work in a Christian Ministry and why you would be a good candidate to serve those experiencing homelessness in Edmonton


TO:  People and Culture, Hope Mission




 We thank all applicants for their interest;

however only those candidates selected for an interview will be contacted.



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