Job Posting 89425

Immigrant Employment Specialist/Job Developer (Tourism/Hospitality/Work BC)
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
closed 3 days ago (Fri, 25 Nov)
full time  •  $23.98 per hour

Vacancy Posting – Competition #2022-09-07 IES-JD

Reposted: September 7, 2022

Closing date: Ongoing posting until the position is filled

Position: Immigrant Employment Specialist/Job Developer - Gateway to Tourism/Hospitality Jobs for Newcomers Program/WorkBC

Hours of work: 35 hours per week

Start date: As soon as possible

Work location: 102-808 Douglas Street, Victoria

Rate of Pay: $23.98 per hour (benefits after successful completion of probation period)

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA is actively engaged in the community to strengthen connections between immigrants and those born in Canada. Through our work, we are building a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has been having a positive impact in the Greater Victoria region for nearly 50 years.

Job description: Under the guidelines of multiple funders this position designs, coordinates and facilitates group workshops on topics of related to employment and job search/retention strategies. It provides job search and placement support as well as job sustainment services to assist immigrant and refugee newcomers to find employment in the hospitality/tourism sector, and the wider labour market in Victoria.

Leads the delivery of workshop, information sessions, employment program to assist immigrant and refugee with their successful labour market attachment. Provides all aspects of career counselling, facilitation, outreach, case management (needs assessments, action planning, job search work experience services, skills enhancement services, as well as job sustainment services). Assists clients in obtaining and retaining employment in the community. Develops connections with the employer community and stays current on local labour market information.

This is a multifaceted position and requires an individual that is able to balance superior client service with other responsibilities and multiple contract requirements. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous, and those with diverse abilities.  Reports to the Employment Services Manager.


  • Undergraduate degree and professional courses on employment-related themes or combination of education, training, and experience (e.g. business administration, career development, intercultural studies).
  • Knowledge of federal and provincial programs relating to aspects of career development, employment counselling, mentoring, facilitation, employment case management and working with clients facing multiple barriers to employment.
  • Knowledge of the hospitality/tourism sector would be an asset.
  • Keen understanding of diversity issues, experience working in multicultural settings.
  • Solid knowledge of the Canadian local labour market, workplace practices, job search strategies and techniques, and ethical practices in employment counselling and career development.
  • Ability to achieve results with individuals with specialized needs and multi-barriers to employment.
  • Three years’ experience in facilitating employment-related programs, employment case management, conducting career and vocational assessments, conducting outreach within social services, not-for-profit and/or multicultural organization.
  • Establish relationships with local employers and the community.
  • Strong administrative skills, including writing case notes and data management. Technical experience with Contract Information Management System (CIMS), OCASI Client Management System (OCMS) or iCare would be an asset.
  • Experience working with immigrants and refugees and/or understanding immigration issues.
  • Proficiency in a settlement and/or resettlement language preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.
  • Employment requires proof of full vaccination status or exemption documentation.

Key duties/responsibilities

  • Designs, coordinates, and facilitates pre-employment skills training programs and workshops to address the labour market needs of immigrant and refugee newcomers to Canada as they relate to the hospitality/tourism sector.
  • Determines client needs and gaps in services, and designs programs to fill those gaps.
  • Promotes programs to existing and potential new clients.
  • Researches/recruits guest speakers, ensuring content is sensitive to language and cultural barriers.
  • Networks and builds strong professional relationships with local employers and stakeholders to increase employment opportunities for clients.
  • Helps organize employer forums and information sessions when necessary.
  • Conducts in-depth personal one-to-one career/vocational assessments and counseling, develop timely, realistic, and effective action plans according to client’s work preferences, strengths, and aptitudes. Maintains client engagement to achieve outcomes.
  • Provides local career and labour market information and identifies employment opportunities for clients.
  • Maintains progress reports in client management systems including OCMS and/or related databases.
  • Creates awareness of anti-oppressive/social justice issues.
  • Participates in employment-related training opportunities to stay current on issues impacting ICA’s clients.
  • Participates in regular team and organization-wide staff meetings.
  • Follows all ICA policies and administrative procedures.

Additional Information

  • Some travel to community locations within Greater Victoria may be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours. All overtime must be approved in advance.
  • Valid BC driver’s license and access to a car would be an asset.
  • As a condition of hire, a current, clear criminal record check, including vulnerable populations check, and proof of WHMIS training are required.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications, language proficiency and experience to the Inter-Cultural Association of Greater Victoria, Attention: Manager of People and Culture, via email to . This is an ongoing posting until the position is filled.

Quote Competition #2022-09-07 IES-JD in the subject line.

Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!