Job Posting 89591

Active Citizenship Manager
North York Community House
Work From Home - Toronto Metro area
Hybrid/NYCH Sites
closed 3 days ago (Fri, 25 Nov)
full time  •  $66,000 – $70,000

Position title: Active Citizenship Manager

Start date: November 2022

Annual salary: $66,000 – $70,000 (based on 35 hours)

Benefits: Pension plan, Extended health benefits and Employee and Family Assistance Program 

Reports to: Director of Strategic Initiatives

Hours: 35 hours/week

Location: Hybrid/NYCH sites

Who We Are

North York Community House (NYCH) is a dynamic neighbourhood centre that has been working with new immigrants and residents of northwest Toronto for almost 30 years, providing the resources and opportunities they need to achieve their goals. We believe that everyone has the potential to lead a successful life in Canada and can play a role in building strong, resilient neighbourhoods – they just need the knowledge, skills, confidence and connections. This is the support North York Community House provides; this is where community lives. 

The Active Citizenship Manager will support NYCH’s Active Citizenship project – an exciting collaborative initiative with project partners, immigrant and refugee-serving organizations across the province, newcomers and other stakeholders. The project involves co-designing civic engagement curriculum and programs that support newcomers to develop the skills, knowledge, confidence and connections they need to play a strong, active role in civic life.  

Position Summary

We are seeking an advanced project manager with the demonstrated skills and experience to manage the design and rollout of a province-wide program. The Active Citizenship Manager will oversee the day-to-day running of the project and coordinate the work of the other three key project partners, as well as playing a hands-on role in program development. 

Main responsibilities include: 

  • Lead all aspects of project management, including driving towards meeting project requirements and commitments, financial management, work plan management, and coordination of partnership deliverables 
  • Lead the collaborative and co-design/development of an Active Citizenship program that can be used by immigrant and refugee-serving agencies across Canada; this will include managing project partners in developing new curriculum, a program model(s) and manual, and other program resources, and work with project partners in the rollout of community-based research, stakeholder engagement, and prototyping and piloting phases 
  • Manage NYCH’s role as a participating settlement agency in the prototyping of curriculum and the piloting of the Active Citizenship program(s)
  • Lead project operations and administration through chairing weekly Project Operations Meetings with team of project staff, monthly Project Governance Meetings with senior leadership of project partners, and quarterly meetings with the Active Citizenship National Advisory Committee  
  • Build and ensure strong relationships and communication among project partners and other key stakeholders, including knowledge sharing, regular consultation and collaborative decision making  
  • Support partners in other key project components including ongoing development of developmental evaluation framework and curriculum development, as well as outreach and engagement of sector and stakeholders  
  • Lead management of project vendors including but not limited to: evaluators, communication consultants, videographers, graphic designers, etc.  
  • Accountable for ensuring completion and sharing of all project deliverables and products  
  • Lead responsibility for reporting to funder (Immigration, Refugees, and Citizenship Canada), including working with partners around completion of evaluation report  
  • Recruit, train, and supervise project coordinator  
  • Report on project development and progress to NYCH senior management and Project Governance Committee 


  • The minimum level of education required is a post-secondary degree in project management, adult education, non-profit management, business or political science. Master’s degree or certification in project management an asset. 

Experience, Competencies and Skills 

  • Minimum three years’ experience in lead project management roles, with significant experience in the nonprofit sector 
  • Minimum three years’ experience in the design and prototyping of program models  
  • Demonstrated project execution skills – understands vision, goals and desired impact; develops and manages project budgets, schedules and timelines for deliverables; takes initiative; monitors progress and responds appropriately  
  • Demonstrated expertise in adult education, community-based education, and civic engagement  
  • Experience in community-based research, collaborative co-design, & innovative methods a strong asset  
  • Experience in developmental evaluation and/or in developing and implementing evaluation frameworks, including in the context of working with diverse communities, including newcomers  
  • Strong organizational and time management skills to plan, prioritize and juggle multiple responsibilities  
  • Excellent experience and competency in collaboration, partnership and network building  
  • Solid decision making skills, using available data, needs and circumstances in analysis  
  • Critical thinking skills – ability to see the big picture, observe & analyze shifting needs and challenges  
  • Strong written and verbal communication skills in conveying information and ideas to diverse stakeholder groups; actively listening to gather information and insights; preparing and delivering presentations  
  • Understanding and use of appropriate project management tools, technology and processes  
  • Written and verbal communication – active listener and ability to frame and communicate clear, concise and accurate reports, plans, proposals, presentations and stories to highlight community impact  
  • Knowledge of/experience with issues facing newcomers to Canada an asset 

Other Requirements:  

  • Typically works regular hours from 9:00am to 5:00pm (with some flexibility), with occasional evening/weekend work, and some travel required within the GTA.  Responsible for carrying/caring for a laptop and cell phone. 
  • A successful clearance of criminal record verification will be required when necessary for the position. 
  • Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment.

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