Job Posting 89663

Ontario Monitoring for Health Program Administrative
Diabetes Canada
Work From Home - Toronto Metro area
1300-522 University Avenue, Toronto, Ontario
closes in 30 days (Fri, 30 Dec)
full time

A world free of the effects of diabetes is our vision. That’s why we’re working together to improve the quality of life of people living with diabetes. We’re sharing knowledge and creating connections for individuals and the health-care professionals who care for them; advocating through public policy; and funding research to improve treatments and find a cure to end diabetes.

Join our dedicated, talented Diabetes Canada team and together, #LetsEndDiabetes!

Role Overview:

Reporting to the Senior Financial Analyst, the Administrative, OMHP is responsible for all aspects of the day-to-day administration of the Ontario Monitoring for Health Program (OMHP) including customer service, claims processing, data entry and other administrative duties.

Location: 

1300-522 University Avenue, Toronto, Ontario. Flexible work agreement policy in place allowing employees to work on a hybrid schedule, working remote and with the expectation to be in-office 1-2 days per week.

This role includes, but not limited to:

  • Acts as main point of contact for all claimant inquiries regarding status of claims, cheque processing times, and responds to general program inquiries from internal staff and external stakeholders (public, diabetes education centers, doctor’s offices, pharmacies, etc.)
  • Coordinates all aspects of day-to-day claims processing including, reviews and processes all incoming and outgoing mail, analyzes/verifies of all incoming claims including eligibility, inputs of eligible claims into database and maintains database to ensure accuracy of claimant files /information (new and existing files).
  • Calculates claim amounts and inputs of cheque amounts, processes all claim payments and ensures readiness for weekly cheque runs (input, printing, and mail out).
  • Prepares and coordinates rejection letters for claims that do not meet eligibility criteria, updates/maintains all program claim logs, tracks/reports suspicious claim activity; assists Senior Financial Analyst with any necessary follow-up.
  • Performs other general office duties such as photocopying, filing, ordering of supplies/ cheques/claim forms, processing invoices, maintaining program files, etc. and ensures that all aspects of program delivery (claims processing, fiscal year end procedures, data collection, reporting etc.) are in full compliance with Ministry guidelines.
  • Compiles monthly and annual program stats and provides recommendations for data collection and database enhancements, as required.

The ideal candidate possesses:

  • Post-secondary preferred
  • Minimum 2 years of clerical/ administrative experience
  • Direct claims processing experience would be considered an asset
  • Superior communication and customer service skills; must be able to communicate clearly and effectively with a variety of internal and external clients, and to handle a large volume of phone calls and client inquiries.
  • Attention to detail and strong analytical/problem solving skills
  • Strong organizational and time-management skills; demonstrated ability to multi-task and meet deadlines in a fast-paced environment
  • Self-motivated, able to set own deadlines and comfortable working independently
  • Strong computer skills (MS Access, Word and Excel)

What Diabetes Canada Can Offer You

  • A meaningful role, making a difference every day for people living with or at risk of diabetes.
  • An entrepreneurial environment, working for a national organization where you feel valued, recognized, and rewarded.
  • A high-performing, collaborative team environment with proven leadership and highly skilled colleagues and commitment to excellent work culture.
  • Competitive paid time-off benefits and a comprehensive group benefits plan, including health/dental, life insurance, disability, EFAP and company-match Pension/RRSP.
  • Flexible work agreement policy in place allows employees to work regularly remote and/or hybrid schedule. 

At Diabetes Canada, we are an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. We are dedicated to a high-performance, diverse, and inclusive workplace.

We strongly believe that having a diverse organization with various skills and abilities will inspire creativity, drive innovation, and promote belonging. We are committed to building a team representative of different backgrounds and perspectives, and we encourage applications from all qualified candidates who represent the full diversity of communities across Canada. 

For individuals with disabilities who would like to request an accommodation, please contact us at  

Applicants must be legally eligible to work in Canada and, where applicable, must have a valid work permit that allows the candidate to fulfill the requirements of the role.

We thank all interested applicants; however, only those selected for an interview will be contacted.

Note: Diabetes Canada is not accepting recruitment agency/firm referrals.

Safe Place to Work - Diabetes Canada is committed to protecting the health and safety of our stakeholders and mitigating the risk of COVID-19 spread. A mandatory COVID-19 vaccination program is in place and provides direction on the conditions under which individuals are permitted to be employed with DC.

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