Job Posting 89693

Manager, Emergency Shelter (Richmond House)
The Salvation Army Richmond House
Vancouver & Lower Mainland
12040 Horseshoe Way, Richmond, BC V7A 4V5
closes in 2 days (Wed, 30 Nov)
full time


The Emergency Shelter Manager of Richmond House shelter provides Christian leadership through the oversight, supervision, development, and monitoring of the Richmond House Shelter Program.

The Emergency Shelter Manager of Richmond House provides effective, efficient, and safe Shelter operations within the framework of the mission and goals of Richmond House, and in adherence to the Funder’s standards and Richmond House’s published policies and procedures.



  • Coordinates the delivery of Emergency Shelter programs
  • Hires, orientates, onboards, trains, evaluates, disciplines, and terminates in consultation with Human Relations and the Director.
  • Schedules staff in accordance with staffing model and contractual requirements; on-call responsibilities for staffing and emergencies; deals with complaints/grievances within a unionized environment
  • Organizes and oversees all areas of shelter team development including staff training, team meetings, and staff appreciation
  • Ensures operational services are in compliance with ‘The Salvation Army Emergency Shelter Operating Principles’ and Client-centered Trauma Informed Care
  • Coordinates the provision of the Case Management Plan Process including intake, counseling, support, referral, networking, and other direct services
  • Establishes and maintains proper records and files for the program, writes progress reports and provides outcomes of the program and the progress of residents
  • Liaises with community resources and encourages community involvement in the program
  • Monitors staff safety practices in compliance with health and safety standards, and prepares, analyzes, submits, and acts on incident reports
  • Participates in the development of policy and procedures
  • Coordinates the conducting of physical searches; maintains appropriate records of searches and house logs
  • Ensures the safety, security and upkeep of the building and grounds
  • Provides statistical and evaluative information to management levels when required
  • Responsible for purchasing supplies and maintaining inventories
  • Responsible for the organization/co-ordination and oversees seasonal or special programs, i.e Winter Shelter, EWR Programs
  • Ensures that a proper Christian spiritual focus is applied to Emergency Shelter programs & initiatives.
  • Responsible to demonstrate a positive, professional role model and contribute to the mission and goals of Richmond House.
  • Oversees intake process of clients to capture required confidential background information and for ensuring all reporting is accurate, timely, and effective.
  • Responsible for shelter client orientation to Richmond House’s philosophy, policies and procedures; including all safety procedures.
  • Responsible for providing appropriate crisis intervention, basic counseling skills, and support as required.
  • Represents Richmond House on various committees and works with other social services agencies within the community.
  • Provides client with liaison and referral services, as required, to internal services and other social service agencies / resources.
  • Develops and maintains program and statistical reporting by ensuring all required documentation is timely, accurate, and complete and it meets with Funder requirements.
  • Follows-up and investigation of all shelter incidents and for making appropriate recommendations.
  • Attends and participates in meetings as required.
  • Works with Director to develop programs and procedures as related to client care.
  • Responsible for developing professionally through attendance at conferences, seminars, and other various training and /or educational courses.
  • Responsible for maintaining knowledge base of upcoming trends and changes within the social services field.
  • Responsible for development and succession planning for shelter positions.



Governance Boards and Councils: None 

Internal: Other Salvation Army ministry units and other Belkin House departments

External: External organizations and agencies such as BC Housing, City of Richmond, police and emergency services, etc.



  • Reports directly to The Director of Housing and Shelter programs.
  • Serves as the Front-Line manager for a team of 6 – 20 staff members, delegating and overseeing through program staff and accountable for hiring, training, and performance management.



  • This role is accountable for preparing and monitoring budgets for Richmond House shelter and is expected to assist in the development of appropriate related policies/procedures



  • Work is generally in an office setting with generally comfortable conditions
  • This position may involve standing, walking, reaching, kneeling, stooping, bending, and prolonged sitting in the performance of daily activities and requires grasping, repetitive hand movement, and fine coordination in using a computer keyboard and picking up supplies
  • Work may need to lift, drag, and push files, paper, and documents to an average of 20 pounds from time to time
  • Work will be outdoors during site visits and will have exposure to dust and allergens, unpleasant odors, insects, working on uneven surfaces, use of protective gloves, and interfacing with all facets of the community including those with behavioral health diagnosis including mental illness and substance abuse
  • Work requires some travel to different sites and locations. May involve stressful situations, including dealing with erratic and sometimes antagonistic behavior.


The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct 



Education, Qualifications and Certifications: 

  • Completion of a formal post-secondary/college program of two academic years in Social, or Human Sciences is required
  • Bachelor’s degree in Social or Human Sciences will be considered as a strong asset
  • Additional courses related to budget development, project management/leadership are highly desirable

Experience and Skilled Knowledge Requirements

  • At least 3 years of progressively responsible, professional level experience working with homeless programs and populations, behavioral health programs including Drug and Alcohol Recovery/Mental Health/closely related complex care /special needs programs
  • Minimum 2 years working in a supervisory role
  • Extensive knowledge of the local community and available community resources
  • Extensive knowledge and understanding of individuals who are experiencing homelessness or are at risk of homelessness, including those living without or on a limited income, with physical disabilities, with experience of mental health and substance use challenges, physical and/or emotional trauma/illness, living in marginal situations including inadequate housing, shelters or on the street
  • Training in Conflict Management, Addictions and Mental Health


Skills and Capabilities: 

  • Demonstrated cultural competency in working with the Indigenous community and with Indigenous service agencies
  • Ability and willingness to approach day-to-day operations with an optimistic can-do attitude, a constant eye toward results, and continuous desire to improve
  • Capability and willingness to foster an inclusive culture characterized by high standards, accountability, and trust
  • Highly organized
  • Must pass Criminal Record Check
  • Must possess a valid class 5 Driver's License
  • Must possess and maintain an active valid Occupational First Aid Certificate
  • Excellent oral and written communication skills
  • Good conflict resolution and problem-solving skills
  • Extensive group facilitation experience; coaching and leadership
  • Proven flexibility and creativity
  • Strong technical and administrative skills are required, as well as the ability to lead and manage a diverse group of staff
  • Ability to communicate with the public, fellow staff, and community members in a clear and concise, professional, and courteous manner
  • Ability and willingness to support, promote, and further TSA’s mission, vision, and values


  • Successful obtainment of Enhanced Reliability Status Security Clearance
  • Successful obtainment of clearance through the Criminal Record Check under the Criminal Records Review Program
  • Successful obtainment of clearance through The Salvation Army Child Abuse Registry
  • Possess valid First Aid/CPR certificate or obtain as condition of employment prior to the end of probationary period.
  • The incumbent must take the following precautionary measures (in addition to health and safety rules):
    • Universal Precautions
    • Immunization for Hepatitis B and vaccination against Tuberculosis


SALARY                :              Pay Band 6


TERMS                  :               Regular, Full-time (40 hours/week)


DAYS & TIME        :               Monday to Friday (8:00 a.m. – 4:30 p.m.)




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