Job Posting 89698

Community Support Worker, Justice Case Management
Canadian Mental Health Association
Southern Ontario
closes in 30 days (Wed, 28 Dec)
full time - temporary / contract









Under the direction of the Manager, Mental Health Services, the Justice Case Manager provides specialized, comprehensive community treatment, rehabilitation and support to referred seriously mentally ill individuals in the Windsor-Essex County area who are involved in or at risk of becoming involved in the criminal justice system.


Provides professional case management services within the framework of a client directed clinical/ rehabilitation case management model. Provides a continuum of functions, including: assertive outreach, building therapeutic relationships, developing care plans with clients, client and systems advocacy, symptom management, life skills teaching, trauma-focused supportive counselling, motivational interviewing, family support, and crisis intervention including wellness checks, crisis counselling, and risk mitigation plans.  Services are delivered to individuals and their families (or their personal support networks).


Responsibilities and Duties:

  • Assertive outreach: locate the client after the referral is received, involving attending shelters, probation appointments, street health, SWDC and other locations to connect with clients
  • Client orientation: ensures clients understand the services being offered and have an understanding of processes, rights and expectations for participation in the program, and limits to confidentiality
  • Identification of client needs through ongoing assessment and treatment/care planning. Includes assessing client’s level of need, risk of recidivism, and the overall risk to the community at large
  • Evaluates clients throughout service delivery for levels of risk including risk of harm to self and harm to others. Develops risk mitigation plans and strategies based on the presenting risk factors.
  • Providing psychoeducation about illness, symptom management, medication side effects, coping skills; education also includes methods to deal with conflict, anger management, reactivity, impulse control, other triggering behaviours
  • Developing, delivering and evaluating group educational programs relevant to clients
  • Working collaboratively with clients, families, police, COAST/OPP MHRU, probation/parole officers, courts and other community and justice partners to implement treatment plans that focus on strengths, wellness and empowerment to support recovery and goal achievement
  • Provide education to clients to assist with re-integration into the community during and following involvement in the judicial system. Community reintegration may include return to school, work and social activities as well as the building of a healthy informal support system.
  • Client and Systems advocacy and linkage to resources: assisting clients to access information, internal/ external resources, services or supports. Where resources do not exist or are inadequate, advocates within system to develop/improve essential services and resources.
  • Assisting clients in accessing basic needs such as, financial assistance and benefits, emergency and/or stable safe affordable housing, food banks, etc.
  • Participates in program evaluation and makes recommendations for changes/improvement.
  • Maintain up-to-date knowledge of mental health and other relevant legislation including the Mental Health Act and developments or trends regarding the courts or Criminal Code of Canada


Education and Skills:

  • Knowledge and skill acquired through the completion of Bachelor of Social Work degree (BSW) or Nursing (BScN) from an accredited university is preferred, or;
    • A minimum of a three (3) year University degree in a field deemed relevant by the employer (e.g., Criminology, Psychology, Law, or other related field) combined with significant case management experience.
  • Registered member in good standing in a professional college deemed relevant by the employer such as the College of Nurses (preferably with Canadian Certification in Psychiatric/Mental Health Nursing) or the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or the College of Psychotherapy would be considered an asset.
  • At least two (2) years recent, relevant experience working with vulnerable populations (including developmental sector) in the judgement of the employer. Experience in the justice system and applicable mental health legislation.
  • Comprehensive knowledge of mental illness and treatments, and psychotropic drugs
  • Comprehensive knowledge and skill in the functions and principles of case management.
  • Up to date knowledge of relevant mental health policy and legislation including the Mental Health Act.
  • Knowledge of community resources including the criminal justice system and court processes
  • Effective interpersonal, oral and written communication skills
  • Proficient in the use of MS Windows Office Suite programs, i.e., Word, Excel, Outlook, PowerPoint
  • Valid Ontario Driver’s License & own means of transportation are required
  • Bilingualism in both official languages at the advanced level is an asset for all agency positions
  • Full vaccination status is required in accordance with the agency’s COVID-19 Vaccination policy. Providing proof of full vaccination status will be a condition of employment.

Hours of Work:

Thirty-Five (35) hour work week. The agency’s regular hours of operation are Monday to Friday, 8:30 AM to 4:30 PM. Flexible hours are required to meet client and service needs.


Salary range:     Grade 8, $32.84 – $38.85 per hour

                            Per 2018-2022 Collective Agreement


Please forward your cover letter and resume clearly stating how your skills and experience meet the position requirements, quoting posting reference CMHA #62-2022 to . Applications must be received by the posting deadline, Monday, November 28, 2022 @ 4:30 PM.


This position is posted per Article 15 of the Collective Agreement. Internal candidates will be considered in priority as established by the Article, as such external candidates may not be considered if there is a qualified internal applicant.


CMHA strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. We are committed to following recruitment and selection practices that ensure all candidates are given a fair opportunity for employment with CMHA.

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