Job Posting 89719

Program Manager, Longer Term Services
Canadian Mental Health Association
Southern Ontario
St. Catharines
closing tomorrow (Tue, 29 Nov)
full time  •  TBD


Seeking Eligible Candidates for a Management Opportunity at CMHA Niagara


Position Title:

Program Manager, Longer Term Services

Reports To:

Director, Service Quality & Capacity





Full-time Regular


Posting Date:

November 15 – November 29, 2022


35 – 45  hours per week


Start Date:




About CMHA Niagara


CMHA, Niagara is a non-profit, charitable organization committed to promoting mental wellness and to improving the lives of people in its service area who have mental illness as well as their families. CMHA Niagara achieves its mission through a number of programs and services.


CMHA, Niagara is committed to a recovery philosophy which focuses on the potential for people with mental illness to lead full, productive and engaged lives in their communities. The Branch works in partnership with many others who share in the commitment to supporting the broad determinants of health.


Position Summary


This will be a full-time position with CMHA Niagara. With a current staff complement of over 120 employees, CMHA Niagara provides a wide range of mental health and addictions services related to case management, immediate services, crisis beds and counselling, employment services, housing services, and information and training.  Continued growth and change in the sector and for our Branch requires an incumbent who is committed to the future needs of the Branch while maintaining Accreditation Canada standards.


Reporting to the Director of Service Quality and Capacity, the Program Manager provides management and oversight of operational and administrative aspects of program service delivery assigned to their portfolio. Major duties include: using data to inform continuous quality improvement, applying project management processes to support and implement operational objectives, monitoring adherence to standards, targets and program budgets, and conducting program planning and development, evaluations, and relevant reporting.  This position is also responsible for the recruitment and hiring of new employees to fit program needs. The incumbent will work with other members of the Leadership team, staff, clients and other service providers, as an important link to ensure access and quality of services in the mental health and addictions system for clients and families.


The current portfolio for this position includes responsibilities for our Longer Term Services programs, inclusive of support within housing, employment, case management, mental health counselling and treatment. Experience and knowledge of similar programs is preferred.


CMHA Niagara has representation with CUPE 1287.



Essential Job Requirements


  • Master’s degree in Business, Social Work, Nursing, or other relevant area of study is preferred. Other degrees will be considered with relevant skills and experience in program management.
  • Where applicable, registration/membership with a regulatory body or association, in good standing and adhering to all standards of practice is required.
  • Minimum of three years of experience in the human services non-profit sector is an asset.
  • Experience with quality improvement initiatives, project management processes, data analysis, and ability to interpret financial data is an asset.
  • Knowledge of the unique circumstances of persons with mental health and addictions challenges and disabilities, concurrent disorders and other comorbidities.


Given the importance of written communication skills in this role, in addition to an interview, a written assignment will be required.  Preferred candidates will also be asked to complete an emotional intelligence inventory assessment. Language skills will be tested if applicable.


CMHA Niagara strives to be a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds, multilingual abilities, and experience with the LGBTQ community. These backgrounds would be considered an asset. Candidates with lived or living experience of mental health and addictions concerns are also encouraged to apply.


CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the related AODA policies on our website at, for further details or contact our Human Resources department for any information in an alternate format.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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