Job Posting 89839

Manager of Community Services
Langley Senior Resources Society
Vancouver & Lower Mainland, Fraser Valley
20605 - 51B Avenue, Langley, BC, V3A 9H1
closes in 11 days (Fri, 9 Dec)
full time  •  Commensurate with experience. Please include salary expectations with application.

Hours: 35 hours per week

 

Salary: Commensurate with experience

 

Benefits:

  • Health benefits package (upon completion of probationary period)
  • 3 weeks of vacation per year
  • Access to professional development funding and opportunities

Reports to: Executive Director

 

Background

 

The Langley Senior Resources Society (LSRS) is an independent, not-for-profit, charitable organization that has been providing social, recreational and educational programs and food, health and supportive services for adults 50 years of age and older in the City and Township of Langley since 1982. LSRS has over 1400 members, more than 55 programs, services and events, over 40 staff, more than 200 volunteers, and two primary locations:

  • Recreation and Resource Centre (20605 51B Avenue)
  • Adult Day Program (20256 56 Avenue)

Job Summary

 

Based at the Recreation and Resource Centre, the Manager of Community Services leads the delivery of several services to support older adults to remain living in the community as independently as possible, including:

  • Better at Home services:
    • Light housekeeing
    • Transportation to and from medical appointments
    • Grocery shopping and delivery
    • Friendly visiting
  • Resource services:
    • Information and referral
    • Income tax clinic
    • Housing navigation
    • Check-in phone calls
    • Social prescribing
    • BC Farmers’ Market Nutrition Coupon Program
    • Seniors In Need Fund

Duties and Responsibilities

 

Management of Service Delivery

  • Supervise, support and work closely with staff members and practicum students to ensure appropriate service delivery, including client screening, intake appointments, home visits, and referrals
  • Develop and maintain systems for delivering and administering services
  • Develop and maintain service policies and procedures, and ensure they are followed
  • Meet quality assurance expectations regarding data collection and reporting
  • Complete grant applications and reports for funders
  • Oversee the financial health of the Community Services portfolio, including preparing budgets and monitoring accounts receivable
  • Implement and maintain a standard sliding scale for services where appropriate
  • Maintain strong working relationships with funders and partners such as the Government of BC, United Way BC, Fraser Health, Soroptomist International of the Langleys, contractors, and other community agencies and housing providers
  • Establish and maintain Memorandums of Understanding with contractors and external partners
  • Represent LSRS at external meetings
  • Facilitate workshops and give presentations
  • Lead LSRS participation in external community events in partnership with Programs staff
  • Develop and maintain resource lists and promotional materials

Service Volunteer Coordination

  • Work with the Manager of Volunteer Resources to:
    • Train, supervise, and support volunteers to provide services
    • Develop and maintain volunteer position descriptions, interview questions, screening criteria, and training materials
    • Organize and lead regular volunteer team meetings, prepare agendas, and take meeting minutes as required
    • Organize, oversee and lead volunteer orientation and training workshops
    • Hold performance evaluation meetings with volunteers and take follow-up action as required
    • Plan and implement volunteer appreciation and recognition activities

Other Duties

  • Support the day-to-day operations of the Recreation and Resource Centre
  • Update LSRS member and volunteer database
  • Participate in LSRS staff team meetings
  • Prepare plain language summary reports, including articles for the LSRS newsletter
  • Support other LSRS program and service activities and events as required
  • Carry out other related duties as assigned

Qualifications

 

Experience, Education and Training

  • Degree, diploma or certificate in gerontology, social work, or equivalent education and experience
  • Experience working with older adults with a range of physical and cognitive abilities
  • Experience with developing and delivering services for older adults
  • Experience managing and training staff and volunteers (certificate in volunteer management or equivalent education is an asset)
  • Experience with data collection and program evaluation
  • Experience creating and administering budgets
  • Experience working in the community-based not-for-profit sector is an asset
  • Experience developing policies and procedures is an asset
  • Personal experience as a volunteer is an asset
  • First Aid, CPR and AED training is an asset
  • Class 5 driver licence and FOODSAFE certification are assets

Abilities

  • Strong interpersonal, communication, presentation and facilitation skills
  • Excellent oral and written English skills are essential (the ability to speak an additional language is an asset)
  • Strong organizational and time management skills with attention to detail
  • Strong analytical and problem-solving skills
  • Work independently and collaboratively with other LSRS staff and other organizations
  • Work with a large and diverse range of clients and volunteers
  • Proficient with Microsoft Office (Outlook, Word, Excel, Access, Powerpoint and Teams)
  • Proficient with Amilia and other database software
  • Act professionally with clients, volunteers, members, their families and caregivers, customers, and the general public
  • Stay on task in a busy environment with regular interruptions
  • Proactive, flexible and positive when presented with a new task or challenge
  • Remain calm and think clearly in stressful situations
  • Lift and move furniture and other materials to accommodate service and site needs
  • Proficiency with Zoom, SurveyMonkey, WordPress and social media (including Facebook, Instagram, Twitter, Hootsuite, LinkedIn and YouTube) are assets

Knowledge

  • Issues and challenges older adults may experience
  • Relevant government, community, and housing programs and services available to older adults

Conditions of Employment

  • Satisfactory completion of a criminal record check including the vulnerable sector.
  • Normal working hours are scheduled between 8:30am to 4:30pm, Monday to Friday. However, working hours are flexible depending on operational requirements. The ability to work occasional evenings and weekends is required.
  • Full vaccination against COVID-19. Proof of vaccination is required. Applicants who cannot be fully vaccinated on the basis of a protected legal ground as per the BC Human Rights Code may request accommodation during the recruitment process.

LSRS is committed to our staff team reflecting the diversity of our community. As such, we encourage applications from older adults, persons with disabilities, members of visible minorities, First Nations and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff team.

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