TENANT SUPPORT WORKER:
($56,796.64 - $65,740.30 Annually)
The Tenant Support Worker works with tenants to provide emotional support, develop skills and access resources to increase their capacity to be successful and satisfied in the living, working, learning, and/or social environments of their choice. He/she/they provide these services directly or facilities and co-ordinates access to services available on the site and in the community. The position establishes positive working relationships with a diverse tenant population from various socioeconomic backgrounds and supports with overcoming challenges living in a social housing environment. The role also works with various internal teams and external community partners to resolve potential issues, coordinate opportunities, and facilitate changes that increase the chances of successful tenancies.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
- Completion of a diploma or certification program in community social service, health care delivery, community mental health, or other relevant discipline.
- Considerable experience in direct supportive counselling with diverse populations that face multiple barriers to successful housing.
- Or an equivalent combination of education, training and experience acceptable to the employer.
- Criminal record check required
KNOWLEDGE, SKILLS AND ABILITIES:
- Sound knowledge of BC Housing and social housing programs, and their role in the social service system;
- Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
- Sound knowledge of community resources and methods of access;
- Working knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;
- Ability to learn and understand BC Housing programs, policies, and operational structure
- Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act;
- Ability to build relationships with internal and external clients;
- Ability to assist groups to develop and co-ordinate community activities and programs;
- Ability to build and maintain professional, confidential relationships with multi-barriered people;
- Ability to work effectively across organizational departments and in a team and partnership context;
- Strong analytical, problem-solving, and time management skills
- Strong awareness of cultural diversity
- Strong skills in crisis intervention, mediation and conflict resolution;
- Excellent oral and written communication skills;
- Proficiency in MS Office applications (Word, Excel, PowerPoint) and basic computer systems
- Valid Class 5 BC driver’s license and access to a reliable vehicle