Job Posting 89943

Manager, Inquiry, Discipline & Monitoring
BC College of Nurses & Midwives
Vancouver & Lower Mainland
Vancouver, BC
closes in 7 days (Wed, 7 Dec)
full time  •  Starting at $95,000

Status: Regular, Full-Time
Number of Positions: 1
Work Location:  Hybrid (a combination of in-office and remote work)


What you’ll be doing

Reporting to the Executive Director & Deputy Registrar, Inquiry, Discipline and Monitoring (IDM), the Manager, Inquiry, Discipline and Monitoring designs, implements systems and processes as well as provides operational oversight and support to the administrative and paralegal functions of the IDM Program. The Manager, IDM leads the administrative and paralegal team to ensure IDM related processes are streamlined and effective and the administrative support is structured and organized to achieve maximum efficiency. The Manager acts as the primary liaison between the IDM Program and other internal BCCNM Departments such as Information Management, Finance, Registration, Information Technology and Projects and Process Support teams in the areas of process, data, and technology needs of the Department and change implementations.

Working closely with the IDM leadership, the Manager ensures that the IDM administrative processes are in compliance with provincial legislation, College bylaws and department policies with consideration to the various stakeholders. Additionally, the Manager is part of the IDM leadership team and plays a crucial role in identifying policy, process and operational gaps and areas of improvement within the program.

Key responsibilities include:

  1. ​​​ In consultation with IDM leadership and other key stakeholders, develops, implements, monitors, evaluates systems and processes related to both the IDM administrative support and paralegal functions to ensure efficient and optimal use of resources towards achieving Program objectives.
  2. Manages the day-to-day operations of IDM administrative and paralegal teams, as two distinct teams with specific and varying responsibilities, through operational planning, forecasting, dedicated focus on team management and overseeing workload prioritization. The Manager ensures work is completed in accordance with standard operating procedures, and performance standards and expectations are met.
  3. Ensures process stewardship and ongoing improvements for both the IDM administrative and paralegal teams by identifying program process needs (eg encryption, redaction) and establishing and implementing effective workflow, processes and procedures aligned with best practices and regulatory requirements.
  4. Develops and maintains program operations, templates, process documentation and guides. Leads record management efforts for the Program; ensures appropriate practices are in place and being followed.
  5. Recruits, coaches, develops and evaluates staff. Provides work directions to ensure service targets and work quality expectations are met.
  6. In consultation with the IDM leadership and other key stakeholders, leads the development and implementation of new and updated procedural initiatives. Evaluates the impact of the change and develops mitigating strategies to ensure successful implementation.
  7. Leverages data to further inform the design, development and evolution of IDM administrative and paralegal support services, ensuring alignment with other regulatory programs as well as internal and cross-program effectiveness.
  8. Champions technology and data management needs for the overall IDM Program. Works with IM and IT teams to identify and implement opportunities to use data for measurement, statistical analysis and insights for program enhancement.

Your education & skills ​

  1. ​Bachelor’s degree in business, management, paralegal studies, administration or equivalent combination of relevant education and work experience related to health regulation (asset) and/or administration.
  2. 5 to 7 years’ experience focusing on administration or operations; at least 3 to 5 years’ experience as a people manager demonstrating progressive leadership. Experience managing staff in a unionized environment is an asset. Experience managing staff in a law firm and/or regulatory body also an asset.
  3. Well-developed written and oral communication skills.
  4. Demonstrated experience designing and evaluating administrative functions to support an efficient workflow and team effectiveness and demonstrated ability ensuring effective utilization of paralegals within a multi-disciplinary team.
  5. Expertise in change management including experience in planning and implementing continuous improvement initiatives to raise efficiency, effectiveness and work quality.
  6. Proven experience providing supervision and direction to staff.
  7. Demonstrated ability to work both independently and as a manager; an individual with excellent interpersonal skills who readily participates, shares information and supports team decisions.
  8. Demonstrated ability to develop, implement and evaluate operational plans to support department objectives.
  9. Demonstrated understanding of project management principles having applied PM methodologies successfully to business analysis and transformation initiatives; able to coordinate multiple resources from across teams to meet project deadlines.
  10. Strong analytical, organizational and multi-tasking capability; ability to prioritize competing demands and understand impact/trade offs associated with decisions.
  11. Advanced knowledge and experience using current version of MS Office. MS CRM Dynamics and MS SharePoint.
  12. Experience with solution development including gap analysis, requirements gathering, business process development, modelling methodologies, project management and system implementation.
  13. Experience with data analytics; defining and or writing data queries, developing metrics and KPIs.
  14. Working knowledge of the Health Professions Act and Freedom of Information and Protections of Privacy Act required. 


About the BC College of Nurses & Midwives

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.



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