Job Posting 90376

Digital Skills Facilitator
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
closes in 18 days (Fri, 24 Feb)
full time  •  $23.98 per hour

Vacancy Posting – Competition #2022-12-12-DSF

Posted date: December 12, 2022

Closing date: Ongoing posting until a successful candidate has been selected

Position: Digital Skills Facilitator

Hours of work: 35 hours per week

Contract period: Ends March 31, 2023

Location of work: 102-808 Douglas Street, Victoria, BC

Rate of pay: $23.98 (benefits after successful completion of probation period)

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA actively engages our community to strengthen connections between immigrants and those born in Canada. Through our work, we build a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has had a positive impact in the Greater Victoria region for 50 years.

Job description: 

Works in close collaboration with the Training Coordinator to promote digital/IT or technological advancement for ICA clients and staff.  Skilled in facilitation, developing professional relationships, and understanding the needs of settlement/resettlement clients.  Provides digital or technological training and support to ICA staff in all departments, in a safe and inclusive environment.  Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous, and those with diverse abilities. Reports to the Training Coordinator.


  • Minimum Grade 12 or Computer Information Technology Diploma and related professional courses on digital skills training and experience pertinent to adult education.
  • Minimum one year experience in facilitation and training.
  • Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds.
  • Experience working with immigrants, refugees, and Indigenous partners, and understanding immigration issues.
  • Previous work experience within social services, not-for-profit, and/or multicultural environment.
  • Proficiency in a settlement/resettlement language is preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.
  • Valid BC driver’s license and access to a car would be an asset.
  • As a condition of hire, a current, clear criminal record check, including vulnerable populations check, and proof of WHMIS training is required.

Key duties and responsibilities

  • Provides digital learning training support to:
    • develop newcomer client skills;
    • transition ICA to virtual engagement and service delivery such as online booking, virtual skills training and other digital areas as needed;
    • assist newcomers and staff to develop and practice their digital skills; and
    • troubleshoot hardware and software issues as identified by staff.
  • Develops training content to increase digital literacy skills.
  • Prepares final reports.
  • Enters data into ICA databases.
  • Works with supervisor on project planning, delivery, and evaluation.
  • Works in close collaboration with the Training Coordinator and staff in other program areas and identifies training and education needs across ICA.
  • Establishes and maintains working relationships with other service providers to identify suitable guest speakers or training facilitators for ICA’s courses and workshops.
  • Assists in facilitating existing orientations, workshops, life skills/education and other related training courses as applicable.
  • Works in close collaboration with the Training Coordinator and contributes to overall planning, implementation, and facilitation of training initiatives for ICA programs.
  • Creates awareness of anti-oppressive/social justice issues.
    • Participates in training opportunities to stay current on issues impacting ICA’s clients and staff.
    • Participates in regular team and organization-wide staff meetings; Follows all ICA policies and administrative procedures.
    • Other related duties as assigned.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications, language proficiency and experience to the Inter-Cultural Association of Greater Victoria, Attention: Manager of People and Culture, via email to .  Ongoing posting until a successful candidate has been selected. Please quote Competition #2022-12-12-DSF in the subject line.

Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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