Job Posting 90533

Tenant Services Worker
Houses Opening Today Toronto Inc. (HOTT)
Toronto Metro area
Toronto, ON
closes in 11 days (Fri, 17 Feb)
full time  •  TBD

Houses Opening Today Toronto (HOTT) is a charitable non-profit organization. We develop and operate affordable rental housing. Our portfolio includes thirteen small to medium-sized properties in Toronto. HOTT offers specialized support services to disadvantaged and marginalized individuals and families living in our portfolio.


Job Posting: Tenant Services Worker

HOTT seeks a permanent full-time Tenant Services Worker to support residents in our properties. The position offers a competitive salary and health benefits.

Overview of Position:

Reporting to the Manager of Operations and Tenant Services, the Tenant Services Worker provides excellent, respectful, and non-judgmental support to all of HOTT’s residents consistent with HOTT’s mission and values. The Tenant Services Worker focuses on eviction prevention across the residential portfolio and works collaboratively with the HOTT staff team. This position offers room for professional growth, including training in Rent-Geared-to-Income Administration after the first six months.

Tasks and Responsibilities:

The duties of the Tenant Services Worker include, but are not limited to, the following:


Tenant Support:

  • Maintains close contact with tenants to support them on an individual and group basis
  • Refers tenants to appropriate external services and programs as required
  • Identify and deliver hands-on, in-home* supports support for tenants e.g., daily life skills
  • Works to ensure that the common areas of the shared houses are home-like, inviting and aesthetically pleasing
  • Provides counselling and support to individuals to enrich their lives and to ensure that they maintain their housing with HOTT
  • Creates and delivers tenant programing for community building (e.g., gardening)
  • Purchases materials and supplies including for tenants in crisis or urgent situations
  • Facilitates group meetings, and uses conflict resolution and crisis intervention skills to solve difficulties between parties
  • Ensures timely collection and accurate tracking of rent and arrears and other charges
  • Communicates with tenants regarding rent related issues and develops repayment plans where required
  • Alongside management, follows Landlord & Tenant Board procedures as required

* Staff will be required to work at times in residents’ homes and may be exposed to secondhand smoke and fragrances


Tenant Selection and Vacancy Filling:

  • Fills vacancies, answers telephone inquiries, maintains informal interest list system, and refers applicants to other housing where applicable
  • Processes and maintains up to date lease agreements



  • Assists with administering Rent-Geared-to-Income (RGI) Annual & Mid-year Reviews
  • Collects and maintains RGI documentation
  • Maintains tenant files, including rents and other unit-specific records



  • Shares rotating on-call duties with other staff
  • Shares office coverage duties with other staff
  • Assists with event planning and implementation, and other duties as required
  • Attends Annual General Meeting, Strategy Day, and Board of Directors meetings as required



  • Post-secondary qualifications in Human Services Counselling or related field
  • Knowledge of community and social services
  • Ability to work independently with minimal supervision, while seeking the appropriate

level of consultation and approval from management

  • Ability to understand and apply principles of Anti-Racism and Anti-Oppression frameworks
  • Excellent time management and organizational skills - proven ability to manage multiple priorities and meet firm deadlines
  • Excellent communication skills and proficiency in both verbal and written English
  • Proficiency in using the Microsoft Office Suite
  • Valid driver’s license and access to a reliable vehicle at all times
  • Resides in the GTA due to on-call duties
  • Criminal Reference Check
  • Some evening/week-end work as necessary
  • All newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e., medical exemption)


Helpful to Have:

  • Emergency First Aid, CPR, AODA training
  • Additional languages
  • Working knowledge of the Residential Tenancy Act, Landlord and Tenant Board procedure and processes and other relevant housing legislation


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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