Job Posting 90760

Case Manager
Vancouver & Lower Mainland
closed 9 days ago (Fri, 27 Jan)
full time - temporary / contract  •  $26.17 Hourly

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.




Division: Settlement & Family Services

Program: Action Commitment Transformation (ACT)

Employment Type: Temporary Full-Time

Number of Position: 1


About the Position:

The ACT Case Manager (CM) works with highly vulnerable immigrant/refugee families/youth during the settlement process by providing a wraparound client-centred case management service.  The CM is responsible for recruiting eligible families/youth and providing one-on-one case management, support and group services to a population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance. 


Reports to: Senior Program Manager  


Key Duties & Responsibilities:

  • Provides recruitment through outreaching to at-risk/vulnerable immigrant and refugee families/youth 
  • Conducts comprehensive intake, eligibility and needs assessment 
  • Performs case management approach through setting action plan as well as the "wrap around" service plan with clients 
  • Offers continuous case monitoring and follow up 
  • Conducts home visits when necessary 
  • Provides settlement counselling and settlement assistance and support to clients
  • Bridges clients to different services 
  • Liaises and works closely with community agencies and partnering agencies
  • Conducts life skills, literacy and essential skills group sessions for clients 
  • Provides group services, case conferencing, supported access and transition support to external services 
  • Ensures all services meet the accreditation standards 
  • Maintains up-to-date case record 
  • Responsible for report writing and other administration work 
  • Maintains statistical records for accountability, funding application/report and program development purposes 
  • Attends case conferences, supervision and team meetings regularly 
  • Attends division staff meeting and training opportunities as required 
  • Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families 
  • Provides support to agency wide fundraising initiatives 
  • Performs other tasks as assigned by Senior Program Manager or Program Director 

Qualifications & Experience:

  • Bachelor degree or Diploma in Social Work, Psychology, or related discipline 
  • Two (2) years of family/youth work experience and/or settlement work experience with vulnerable population is preferable 
  • Experience in group facilitation 
  • Demonstrates knowledge about local community resources for at-risk/vulnerable immigrant population 
  • Demonstrates experiences on conflict resolution, case management and basic counselling skills 
  • Demonstrates strong understanding on case planning and case management principles and techniques 
  • Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues 
  • Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area 
  • Demonstrates knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills 


Job Skills & Abilities:

  • Excellent verbal and written communication skills in English with at least one second language to perform language-specific service 
  • Excellent in interpersonal and communication skills 
  • A good team player with internal and external stakeholders 
  • Ability to deal effectively with people from diverse backgrounds 
  • Excellent program planning, time management and organizational skills  
  • Proficiency in the use of Microsoft Office Suite and basic internet skills 
  • Comfortable in performing home visit/outreach 
  • Multi-tasking and flexible 

Other Requirements:

  • Clear Criminal Record Check – Vulnerable Sector Check (submitted upon hiring) 
  • Applicants must be eligible to work in Canada 
  • Flexible to work on evening, weekends and holidays 
  • Need to travel occasionally 
  • Need to attend to crisis intervention which may extend beyond the normal office hour occasionally 


About S.U.C.C.E.S.S.:


S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.


At S.U.C.C.E.S.S., we take care of our communities and our people!


Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:


  • paid time off ‘monthly wellness days’ (up to 12 days per year)
  • additional agency holidays (3 additional statutory holidays)
  • 2 weeks annual vacation (starting) and up to 5 weeks (maximum)
  • company-funded pension (GRRSP)
  • extended health & dental plan
  • employee & family assistance programs
  • access to wellness programs (such as subscription to Headspace) , and more


S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.



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