Vacancy Posting – Competition #2023-01-05-SET

Posted: January 5, 2023

Closing date: Ongoing posting until the position is filled

Position: Settlement Worker

Hours of work: Monday to Friday – 35 hours per week

Start date: As soon as possible

Work location: #102-808 Douglas Street, Victoria, BC

Rate of pay: $23.98 per hour (benefits after successful completion of probation period)

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA actively engages our community to strengthen connections between immigrants and those born in Canada. Through our work, we build a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has had a positive impact in the Greater Victoria region for 50 years.

Job description: Provides settlement/resettlement integration services to immigrants and refugees. Provides one-on-one support to individuals or family units. Plans and implements group programs for immigrants and refugees. Assists clients in accessing other community-based resources. Focus of position may be on particular client demographics, e.g. youth or seniors; children and youth in schools. Engages in settlement/resettlement outreach to various areas within the Capital Regional District. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous. Settlement Workers report to the Immigrant Settlement Services Coordinator.

Qualifications (Education and Training)

• Minimum Grade 12 Diploma (Undergraduate Degree preferred) in related discipline on settlement/resettlement-related themes, family law, immigration and refugee studies, social work, intercultural studies, child and youth care or combination of education, training, and experience.
• Direct experience with settlement/resettlement service delivery and case management.
• Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on settlement/resettlement-related issues.
• Two years’ work experience within social services, not-for-profit and/or multicultural environment.
• Knowledge of community resources.
• Experience working with immigrants and refugees and understanding immigration issues.
• Proficiency in a settlement/resettlement language preferred (Hindi, Punjabi, Spanish, Cantonese).
• Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.
• Employment requires proof of full vaccination status or exemption documentation.
• As conditions of hire, the successful candidate is required to provide proof of a current, clear criminal record check, including vulnerable populations check; completion of WHMIS training; and proof of vaccination status (minimum of two doses).

Key duties and responsibilities

• Provides settlement/resettlement and integration services to immigrants and refugees through needs assessments, creation of a settlement/resettlement plan, orientation, information, referrals, and advocacy.
• Plans, organizes, and facilitates workshops, orientations courses on topics relevant to settlement/resettlement integration.
• Links clients with community resources and ICA programs.
• Creates low-intensity or high-intensity settlement/resettlement plans to reflect clients’ needs for short-term or long-term interventions.
• Establishes and maintains working relationships with other service providers.
• Provides culturally sensitive problem-solving assistance to clients.
• May include client intake and navigation services.
• Contributes to overall settlement/resettlement program planning, implementation, and follow-up.
• Keeps client management, intake and case notes up to date.
• Uses technology effectively, such as client management databases and participates in training to learn new systems and stay up to date on systems requirements.
• Creates awareness of anti-oppressive/social justice issues.
• Participates in settlement/resettlement-related training opportunities to stay current on issues impacting ICA clients.
• Participates in regular team and organization-wide staff meetings as well as some external meetings.
• Follows all ICA policies and administrative procedures.

Please submit a cover letter and current resume (in pdf. format), noting relevant qualifications, vaccination status, language proficiency and experience to the Inter-Cultural Association of Greater Victoria, Attention: Manager of People and Culture, via email to This is an ongoing posting until the positions have been filled.  Please quote 2023-01-05-SET in the subject line.

Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.