Role Title: Coordinator, Community Learning and Engagement
Reports To: Manager, Community Learning and Engagement

The Crisis Centre of BC
The Crisis Centre of BC is dedicated to providing help and hope to individuals, organizations, and communities. Our offices are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh nations. We have been in operation since 1969. Spanning the spectrum of crisis support, suicide prevention, and postvention, we offer:

• Immediate access to barrier-free, non-judgemental, confidential support and follow-up through 24/7 phone lines and online services.
• Education and training programs that promote mental wellness and equip schools, organizations and communities to assist people at risk of suicide.

Our programs work to ensure timely access to support, destigmatize suicide and mental health concerns, and increase awareness and skills for mental health. We foster and create compassionate, connected, suicide-safer communities.

About the Role
This role is currently offered on a 6 month contract and will be assessed for continuation based on the needs of the Centre. This role will be required to work 21 hours per week. This role can be carried out remotely but a hybrid model is preferred.

The Community Learning and Engagement (CLE) Coordinator reports to the Manager, Community Learning and Engagement. The CLE Coordinator is responsible for helping to ensure that all of our suicide prevention and wellness workshops for adults that are booked are scheduled and delivered correctly. This role will deal directly with clients once they have agreed to training through the Manager.

Working as part of the CLE team, the Coordinator will work with Crisis Centre facilitators and clients to find available training times and work through task management sheets to set workshops up both online and in-person.

The CLE Coordinator works closely with the Manager, Community Learning and Engagement to help identify potential process improvements and carry out other tasks as needed to ensure the best level of service delivery for Crisis Centre clients.

Details

• Hours per Week: 21
• Hourly Rate: $31.08
• Benefits Offered:
  • 3 weeks of vacation accrued at 6% of earnings with increases as per Personnel Handbook,
  • 10 days of full time wellness leave, pro-rated to hours worked, and 3 unpaid wellness days,
  • Overtime Paid in excess of 40 hours per week or 8 hours per day
  • Access to Crisis Centre Workshops,
  • Access to our EAP, Humanacare
• Working Model: A hybrid of remote and onsite at the Crisis Centre (763 E.
  Broadway, Vancouver)

What You’ll Do

• Coordinating facilitator's and clients calendars regarding dates and times for workshops
• Filling out and setting up booked workshops forms and task management sheets using Monday.com and Google sheets
• Carrying out needed tasks for workshop setup (booking rooms/zoom, coordinating with clients re: space, etc, booking space and accommodation, etc)
• Coordinating with the accounting department to ensure payment of invoices for clients and facilitators
• Communicating with clients for needed pre and post-workshop tasks
• Coordination with the admin team for the preparation of workshop materials
• Building relationships with clients to promote a continued relationship
• Creation of reports for clients when needed
• Collecting and analyzing workshop feedback
• Providing feedback to CLE manager on processes for improvement
• Other tasks as needed to support CLE

About You

Skills and Abilities

• Demonstrated scheduling and administrative skills
• Demonstrated maturity and reliability
• Excellent organizational skills
• Ability to work with a minimum of supervision
• Ability to work in a fast growing environment
• Detail-oriented and client-focused mindset
• An interest and care for helping people to improve their mental health and suicide prevention skills is preferred

Qualifications

• Demonstrated administrative experience and ability to provide scheduling and administrative support
• Strong computer skills and knowledge of Google’s suite of products (Sheets, Docs, Forms, etc.)
• The ability to multi-task and stick to deadlines
• Strong written and verbal communication skills
• Previous knowledge of data entry and CRM systems and software is preferred
• Previous experience dealing directly with clients is preferred

This position is vacant and will be filled as soon as a qualified applicant is found.

We want to be transparent with what’s next. We will review applications as they are submitted and have a rolling interview process. Shortlisted candidates will be contacted to arrange an interview.

The interview process will be in two parts:
1) The first interview will be held with the Manager
2) The second interview will be held with the Manager and the Director

Interviews will be held either online or in person - to be discussed upon arranging time/date of interview.
The successful candidate will have to complete a Vulnerable Sector Criminal Records Check.

We appreciate all those who submit an application.