Job Posting 91034

Case Manager
Vancouver & Lower Mainland
closes in 19 days (Fri, 24 Feb)
full time - temporary / contract  •  $25.07 per hour

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.


Employment Type: Temporary Full-Time (January - March 31 2023)

Reports To: Program Manager


Job Summary:

  • Conducts preliminary character assessments to ensure clients’ readiness and eligibility to join the project 
  • Conducts needs assessment for Internationally Trained Professionals (ITPs) based on criteria such as their level of employability, unique challenges / barriers, and training needs during their process of working in their professional occupation 
  • Refers ineligible clients to other services or resources that are available in the community 
  • Develops, reviews, revises and updates action plans according to clients’ needs 
  • Provides intensive training and guidance to prepare clients for the work experience placement 
  • Works with clients to identify and match a suitable employer for the targeted work experience intervention 
  • Develops a targeted work experience training schedule between the clients and employers to specify the placement objectives, goals, milestones and expected outcomes for the placement 
  • Provides ongoing support to both clients and employers to ensure training and development objectives are being met 
  • Provides professional mentoring and networking opportunities for clients to continue to enhance their employability  
  • Keeps track of clients’ progress and provides regular follow up support and guidance 
  • Provides clients with job maintenance support in order to achieve sustainable / permanent employment after the targeted work experience period  
  • Follows up with clients on a bi-weekly basis to provide consistent support, guidance and motivation 
  • Makes cold calls and performs online/face-to-face meetings with potential employers in order to develop specific work placement opportunities that matches to program participants’ skills, training, work experience, interests and career goals 
  • Maintains productive ongoing relationships with existing employers and actively reaches out to prospective employers to establish relationships  
  • Provides individualized support to employers to enhance their capacity to better hire, develop and retain ITPs  
  • Communicates with service providers and employers for marketing and client referrals 
  • Other related duties as assigned by the manager  


Education, Training and Experience:

  • Bachelor’s Degree in Business, Social Sciences, Social Work, Career Development or Vocational Rehabilitation 
  • Certified Career Development Practitioner (CCDP) or equivalent designation 
  • Minimum of two years’ work experience in a social service environment as an employment case manager, job developer, employer liaison or job coach 
  • Experience in facilitating workshops/group activities, including but not limited to job search, basic life skills, essential work skills and soft skills  
  • Experience in connecting with employers to provide job experience for clients 
  • Experience in career counselling 
  • Knowledge of intercultural and social issues 
  • Knowledge of the local labour market 


Job Skills and Abilities:

  • Excellent written and oral communication skills 
  • Excellent interpersonal skills 
  • Excellent action planning skills 
  • Excellent program planning, time management and organizational skills 
  • Additional languages are considered an asset 
  • Ability to support job search for ITPs 
  • Ability to conduct needs assessment 
  • Ability to establish and maintain mentor/coach relationship with clients 
  • Ability to communicate effectively with service providers and stakeholders 
  • Ability to work independently and as a part of a team 
  • Excellent technical skills in MS Office and web-based applications 
  • Excellent attention to detail and commitment to excellence in service delivery 


Additional Information:

  • Criminal Record Check Required 
  • Ability to work evenings and weekends as required 


About S.U.C.C.E.S.S.:


S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.


S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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