Job Posting 91069

Manager of Community and Clinical Services
Wyndham House
Central Ontario
133 Woolwich St. Guelph, ON
closes in 23 days (Tue, 28 Feb)
full time  •  $65,000 - $75,000

Job Title: Manager of Clinical Services

Position Type: Permanent, Full Time

Annual Salary: $65,000 - $75,000

Schedule: 9 a.m. - 5 p.m. Monday - Friday (occasional evening or weekend based on program need)


About Our Organization

Would you like to be part of an organization that is working to end youth homelessness in the Guelph-Wellington Community? Wyndham House works to prevent, reduce, and end youth homelessness in Guelph. Over the past few years, we have made a 78% reduction in youth homelessness. Wyndham House and the Guelph community have been highlighted by Built for Zero as an organization and community that is driving meaningful reductions and doing innovative work in the field of homelessness. Our community could be among the first to reach the milestone of ending chronic youth homelessness in Canada.


As we enter our 50th year in 2023, we are thrilled to continue the expansion of our Concurrent-Specialized Youth Hub, in addition to opening our newly renovated permanent supportive housing project. If you are excited by data-driven system change, passionate about the intersection of equity issues and clinical work, and love to lead others with your passion and expertise, then Wyndham House is a great fit for you.


The Manager of Community and Clinical Services will provide supervision to the Housing Stability Team and clinical oversight to all Wyndham House programs and services. They will provide leadership in terms of support and advocacy for youth aged 14-24 who are accessing Wyndham House programs.


Job Responsibilities:


Staff Supervision

Recruit, interview, and onboard Housing Stability Team positions

Provide direct supervision to 7 Case Managers, the Youth Hub Coordinator, and Concurrent Clinician

Provide crisis intervention support and follow-up and Critical Incident Debriefing to staff as needed

Manage Housing Stability Team caseloads

Conduct weekly case consultation meetings with client case managers to review high-risk cases

Regularly review case notes and intervention plans to provide feedback


Program Oversight and Support

Review and oversee the implementation of client treatment plans in Transitional Housing and New Way Classroom

Oversee clinical interventions for Bellevue and Suffolk programs, including individual and group DBT interventions, and ongoing interventions and case consultations with front-line staff

Manage and oversee the Integrated Youth Service Hub Program

Provide direct support to staff in managing challenging cases in all programs

Conduct ongoing evaluation and reporting as required by various funders


Community Engagement

Attend committee and strategic planning meetings

Attend community-level planning meetings and consult with community partners around collaborative case management strategies and shared interventions



Support the arrangements of billings and contracts with funders and community partners

Oversee, review and submit Case Manager budgets monthly


Skills and Qualifications

A Masters of Social Work (MSW) or related degree and registration with a relevant college

3 Years experience working with vulnerable population in a community setting (prefer experience working with at-risk youth)

2 Years experience providing direct supervision to staff in a human service agency (prefer direct oversight of case managers)

Working knowledge of the Mental Health Act, Youth Criminal Justice Act, Landlord-Tenant Act, Ontario Works, Ontario Disability Support Plan, and the Child and Family Service Act as they pertain to work with high-risk youth and homelessness

Current knowledge of the issues facing homeless young people and a commitment to the housing first philosophy

Demonstrated crisis management, conflict resolution, problem solving and priority-setting abilities

Demonstrated ability to support employees through challenging situations and provide effective feedback, coaching and clinical supervision.

Clinical training in modalities that are relevant to the position including but not limited to training Dialectical Behaviour Therapy and Motivational Interviewing

Skilled in engaging with community partners to create collaborative support plans

Experience conducting therapy in a clinical setting is considered an asset



Registration with the Ontario College of Social Workers in Good Standing

Emergency First Aid/CPR

Vulnerable Sector Criminal Reference Check

Access to a vehicle and 2-million-dollar liability insurance


Highlights of the Position:

Competitive industry wages for the critical work you do

Fully covered and comprehensive Benefits Package (health and dental) for you and your family

Paid orientation & training with ongoing development opportunities

Opportunities to grow in your career and to be part of a national change effort to end homelessness

Flexible work hours


How To Apply

All interested applicants please email your resume and cover letter to Rachel Turner at . Proof of qualifications will be requested at the interview stage.


Wyndham House is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.


Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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