Job Posting 91080

Service Coordinator
Community and Home Assistance to Seniors
York / Durham area
Aurora
closes in 9 days (Fri, 10 Feb)
part time - temporary / contract

Service Coordinator - Meals on Wheels
Part-Time, Temporary Contract to March 31, 2023
Monday, Thursday, Friday: 8:30 a.m. -12:30 p.m., Tuesday, Wednesday: 7:30-11:30 a.m.

Location: Aurora, ON


Reporting to the Client Services Manager, Transportation, you will support the Meals on Wheels Program Including client intakes, order entry, prepare client delivery route sheets, support billing and service issues and packing and unpacking of meal deliveries.

You have direct customer service experience with excellent verbal and written communication skills, organizational and time management skills and computer skills.
You are someone who works well under pressure with strong problem-solving skills and attention to detail.
Fluency in both official languages (English & French), or other languages, an asset

 

Your key responsibilities will include:
▪ Receiving meal orders from clients via telephone and online and recording into the system
accurately.
▪ Preparing client delivery route sheets
▪ Supporting route delivery coordination and food provider deliveries
▪ Managing orders in a timely & accurate manner adhering to delivery timelines compliance
▪ Supporting billing and service issues
▪ Packing/unpacking of meal deliveries: reaching into a chest freezer, pulling out/putting in, approximately 60 bags with up to 7 frozen meals in them (3 hours per week).
▪ Identifying/alerting Manager of risk issues related to clients, staff, and volunteers and ongoing support of program policies
▪ Following-up on client complaints /incidents and document accordingly
▪ Managing orders, credits, out of stock, late change requests
▪ Supporting team related work and activities and ensure tasks are handled to completion

 

CHATS IS AN EQUAL OPPORTUNITY EMPLOYER
Accommodation will be provided to individuals with a disability, upon request.
If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we’d like to hear from you!

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