CCM is seeking an experienced person for the position of Gallery Manager.
As Gallery Manager, the ideal candidate will prioritize creating a welcoming atmosphere for
gallery visitors, be first point of call in making sure galleries are clean, and museum service staff
are friendly and proactive. This is the perfect role for someone with excellent financial and
project management capability, but also a natural people-person, who can encourage, inspire,
and unite staff, volunteers, stakeholders, and public audiences.
Other responsibilities include the following:
 Oversee day-to-day operations of CCM’s facilities, and the general administration of its
operations, including venue rentals, gift kiosk and publications sales, and visitor services.
 troubleshooting Gallery operational issues such as facilities management, Information
technology, kitchen event catering, building furniture management.
 providing administrative guidance to everyday museum operations
 familiarity with cash, debit transaction handling.
 oversees the admissions desk, gift shop kiosk, coat check, as well as overall visitor/
audience services throughout CCM. Recommends improvements, changes, and
alternatives to Front of House / Visitor Service procedures
 collaborates with Museum services and education staff in scheduling and managing large
school / public tours in the museum.
 supervises part-time Museum Services staff and ensures all personnel and employment
policies and procedures are reviewed by part-time staff under purview.
 Prepares monthly Part-time Museum staff schedule, determines who/when breaks are
taken, covers necessary staff
 Assists with projects and special events as required.
 Meets with the Learning and Interpretation Coordinator, Exhibition Manager, and CEO on
a regular basis, to discuss procedures, day to day activities, timelines, and resources.
 Work in collaboration with the exhibition and programs manager when assisting in the
execution of outreach and education programming
 Orders and maintains necessary supplies for CCM reception desk.
 assists the Exhibition and Programs Manager in keeping track of audience / visitor
numbers and overall demographics. Manages timed ticketing and track entrances and
exits with Reception and reports back to CEO.
 Responds to a variety of queries from Gallery visitors
 Ensures a clean workspace
 Excels at managing multiple priorities.
 Works with security to remain with in regulation numbers of visitors.

Qualifications:
 Previous experience working with CRM software an asset
 Experience with guest service/customer relations is required
 3-5 years of increasingly senior experience working in a quick paced- Museum / art
gallery background is an asset.
 Proficient with utilizing MS Office Suite, Excel.
 Excellent communication skills, both written and verbal
 Ability to speak Mandarin/ Cantonese a highly prized asset.