Full-Time Employment Opportunity
Office Manager and Client Services Coordinator
Job ID: 22-028CS
YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women and families in the Edmonton region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs, and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all.
What we can offer you:
The Office Manager and Client Services Coordinator plays an essential role in supporting YWCA Edmonton overall operations, projects, and the Counselling Services department. This full-time position performs a wide variety of administrative support services, ranging from complex to routine. They will need to utilize excellent communication, diplomacy and organizational skills as they work as a key member of YWCA Edmonton and Counselling Services. This is a unique and key position in the organization which essentially combines the skills of a receptionist, office manager and front-line support worker. This is a position that requires excellent client service and support skills and the ability to work collaboratively with other staff in a busy office environment. This position requires the candidate to respond to challenges and changes independently all the while maintaining client confidentiality, discretion, and professionalism. The Office Manager and Client Services Coordinator is often the first point of contact for clients, community partners, and staff. They help create a welcoming and safe space at YWCA Edmonton.
Full-time (37.5 hours/week), hours typically between Monday – Friday from 8:50 am to 5:10 pm. Some additional after-hours or weekend work may be required. (*Please note: This position may be required to provide evening coverage for Counselling Services on Tuesday and Thursdays from 5:00 pm to 9:00 pm*).
Office Management & Reception (Primary Responsibility)
Social Work Support & Counselling Administration (Secondary Responsibility):
For over a century, YWCA Edmonton has been dedicated to creating a community in which everyone has an equal opportunity to achieve their full potential. We know that creating an equitable world requires diversity of thought and equity for all. We stay true to our mission by welcoming the unique contributions that each individual can make, and our hiring practices welcome all candidates. YWCA Edmonton is committed to maintaining a workplace environment that demonstrates a culture built on the fundamental principles of inclusion, diversity, equity, accessibility, and safety.
YWCA Edmonton acknowledges that we are on the traditional land of Treaty 6 Territory and the Metis Homeland of Region 4. The footsteps of diverse Indigenous peoples have marked this territory from time immemorial — First Nations, Metis, Inuit, and now settlers from around the world. We are all treaty members, with recognition and respect for Indigenous Peoples and the traditional territories on which we live, work, and play. We call upon our collective honored traditions and spirits to share responsibility for stewardship of this beautiful land and our community.
Annual salary will be based on years of experience and qualifications; benefits included after the successful completion of a 3-month probation period.
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