BGC Canada is seeking a Quebec or Eastern Ontario-based Club Support Manager to initiate and provide consultation and support services to member Clubs. Reporting to the Director, Central Region & Operational Excellence, this role works in partnership with local Clubs to build and grow their capacity to have the greatest impact on children, youth, and families; and works in collaboration with other members of the national team to assist Clubs with achieving operational excellence.

About BGC Canada

For 120+ years, BGC Canada has been creating opportunities for millions of Canadian kids and teens. As Canada’s largest child and youth serving charitable and community services organization, our Clubs open their doors to young people of all ages and their families at 736 locations nationwide. During out-of-school hours in small and large cities, and rural and Indigenous communities, our trained staff and volunteers provide programs and services that help young people realize positive outcomes in self-expression, academics, healthy living, physical activity, job readiness, mental wellness, social development, leadership, and more. Opportunity changes everything. Learn more at bgccan.com and follow us on social media @BGCCAN.

About You

You are a dynamic individual who thrives in a professional, fast-paced, and detail-oriented environment. You have progressive non-profit experience and have demonstrated experience building organizational capacity in the non-for-profit sector in Quebec. You are fluently bilingual with a strong understanding of Quebec culture, the social services sector, and the needs of children, youth, and families. You have demonstrated experience with results-based project management, logical framework, and work-plan processes, and you are highly organized, can independently manage multiple priorities and deadlines, from creation to completion. You are a strong communicator, with exceptional interpersonal skills, who enjoys connecting and collaborating with others from senior leaders to a Youth member at a local Club. You communicate effectively with people from diverse backgrounds and experiences and can receive and give supportive feedback to foster equity and inclusion in working relationships.

About the Role

Specific duties include, but are not limited to:

• Establish and maintain strong relationships with Club Executive Directors to build and maintain sustainable and effective Clubs.
• Provide on-site Club support including, but not limited to, governance training, facilitated strategic planning sessions, using and developing tools and templates for policy and procedures development, assisting Clubs with increasing program quality, etc.
• Support Clubs working through the BGC Canada Operating Standards (Pre & Post Review) and provide tools and resources to help Clubs achieve the standards.
• Build a strong network of Clubs that feel engaged in the movement and connected to other Clubs. This includes promoting attendance for learning and networking opportunities, including BGC Canada webinars, conferences, and symposiums.
• Ensure the proper orientation, onboarding, and mentoring of new Executive Directors.
• Support the development of viable new Clubs and the possible consolidation of existing Clubs, where determined, and assist established Clubs to expand.
• Be aware of, and monitor Provincial legislation, trends, funding, and initiatives that support the work of Clubs in both Quebec and Ontario.
• Collaborate with other national staff to coordinate initiatives and provide resources, materials, and solutions to meet the needs of the Clubs and the movement.

Our Ideal Candidate

• University degree in adult education, public administration, human/social services, or a related discipline
• Minimum of 5 years management experience in a human services organization working in Quebec
• Written and oral French & English fluency
• Demonstrated experience building organizational capacity in the not-for-profit sector in Quebec
• Excellent organizational, analytical, and project management skills
• Outstanding communication skills (written and verbal)
• Possesses exceptional interpersonal skills with the ability to build and maintain relationships with volunteers/Boards, Club leadership, and colleagues.
• Proven ability to plan, organize and manage multiple tasks within established deadlines
• Demonstrated ability to take the initiative and work independently
• Literacy with the Microsoft 365 suite of programs, salesforce, and the internet.
• Is both a people person and a numbers person, equally at ease in front of a corporate CEO, a Youth member at a local Club, or analyzing spreadsheets.
• Has the flexibility to accomplish job responsibilities in several work environments, whether from home, on the road, or in an office.
• Ability to travel frequently and work on weekends as required
• Successful completion of a Vulnerable Sector Check.

Working Environment

The role is remote and can be based anywhere in Quebec or Eastern Ontario. When working from home, the incumbent must have their own dedicated workspace where they can work comfortably and focus on their tasks with High-Speed Internet. The position requires the incumbent to work in front of a computer for extended periods of time, have their own vehicle, and work within a geographically dispersed team.

How to Apply

We would like to hear from you if you are interested in this role. Please forward your cover letter and resume confidentially to HR@bgccan.com and include “Club Support Manager – YOUR NAME” in the subject line of your email.

BGC Canada is committed to providing an inclusive workplace that embraces diversity, values differences, and supports the full participation of all employees. We welcome applications from racialized persons/persons of colour, Indigenous persons, persons with disabilities, 2S & LGBTQIA+ persons, and other persons from diverse backgrounds. Upon request, we offer accommodations to applicants with disabilities throughout our hiring process.

As leaders in vaccination education, BGC Canada requires all employees to be fully vaccinated. The definition of ‘fully vaccinated’ against COVID-19 is based on the public health requirements for a vaccine passport (or similar official evidence) in the jurisdiction of the employee’s residence. The successful applicant will need to provide proof of vaccination.

We thank all applicants for their interest; however, only those under consideration for the role will be contacted.

This is a full-time, permanent role. The starting salary range is $65,000 to $82,000, plus excellent benefits. Starting salaries are based on relevant experience.

Application deadline: Tuesday, January 31, 2023