"The best prescription I've ever given is a wish."
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”
–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness.
Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
WHAT’S IN IT FOR YOU?
Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!
WHERE YOU COME IN
We are looking for a Donor Care Team Lead (Phone Operations) to join our team at Make-A-Wish Canada. Reporting to the Director of Donor Care, the Donor Care Team Lead will supervise the phone team who are responsible for managing all inbound and outbound interactions with donors, participants and volunteers. The Team Lead will ensure the team provides a best-in-class experience and will accurately enter data into our CRM systems. The successful candidate will develop and maintain performance metrics that will allow for an efficient operation of the team. They will also work closely with Finance, CRM, IT and Revenue Development teams to design, implement, and continually optimize ongoing donor care experience projects. The hours of operation for Donor Care are 8am to 7pm EST, Monday to Friday.
This role can be based out of any of our Make-A-Wish Canada offices and is a full-time, permanent, hybrid position.
WHAT YOU WILL DO
WHAT YOU BRING
YOUR WORK ENVIRONMENT
HOW TO APPLY
If everything you’ve read so far sounds like you, we encourage you to apply now! The application deadline is February 6, 2023. Please click the following link to apply:
Make-A-Wish® Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.
We thank all applicants for their interest, and we are committed to getting back to all applicants.
ABOUT MAKE-A-WISH® CANADA
Since 1983, Make-A-Wish Canada has granted over 36,000 wishes across the country, over 900 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.
JOIN OUR ONLINE COMMUNITY
For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at makeawish.ca.
Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.
Thanks for looking on WorkInNonProfits.ca and good luck with your job search!