Job Posting 91376

Relationship Manager
Canada Homestay Network
Work From Home - Southern Alberta
Lethbridge
closes in 27 days (Tue, 28 Feb)
full time  •  $20.80 - $22.29 per hour

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

CHN is currently seeking a Relationship Manager located in Lethbridge, AB. Our ideal candidate has strong relationship-building skills and an ability to problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

Why Join Us?

  • With 25 years of experience helping tens of thousands of students, our non-profit is committed to caring for our team members with the same level of support that we offer our clients
  • Peer training program (40 hours) in addition to formal job training
  • An Employee Assistance Program aimed at helping you resolve personal stresses as they arise and allowing you to focus on your wellness
  • Remote working with flexible hours (ideally during school hours M-F 8:30am-4:30pm with flexibility on evenings and weekends)
  • Full benefits package (with shared premiums)
  • Paid Personal Days
  • Wellness subsidy
  • Paid volunteer days
  • Team-based professional development sessions

Job Duties & Responsibilities

  • Monitor and manage relationships between stakeholders, including assisting with conflict resolution
  • Helps homestay hosts, natural parents, and students interpret cultural practices and differences
  • Ensure all communication and documents are properly recorded and maintained
  • Help build a local network of host families (new and existing) to facilitate a sense of community and support, this includes organizing local events
  • Support student and host family relationships throughout their program in a variety of ways
  • Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
  • Travel amongst the local community and surrounding areas
  • Participate in meetings and performance reviews
  • After hours, on-call may be required for associates who work 30+ hours per week

Knowledge, Skills & Abilities

  • At least two years of homestay or related work experience
  • One-year Community College Certificate or Diploma
  • International experience including hosting students or travelling abroad (preferred)
  • Great judgement and decision-making skills while exercising a high degree of confidentiality
  • Ability to work in a fast-paced environment with a potential of high-stress situations
  • Exceptional Customer Service skills and experience
  • Excellent Word, Excel, Email, and Database skills
  • Ability to confidently communicate in English; its ideal to speak a second language
  • Superior organizational skills and ability to hold yourself accountable while working independently
  • Strong ability to develop and maintain relationships with both colleagues and clients

*This role requires a full drivers license and frequent access to a reliable vehicle with 2-million auto insurance liability coverage

 

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