Client Support Worker – LAUNCH
One Full-Time Regular Position (35 hours/week), Bargaining Unit - UFCW Local 175
Parkdale Queen West Community Health Centre (Parkdale Queen West CHC) is a dynamic, community-based health care organization that has historically served mid-west downtown Toronto, and now provides outreach services to across the entire city. Offering a broad range of services, including primary health care, dental care, harm reduction, health promotion, counselling, and community development programming, we are also committed to serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited organization.
The LAUNCH Client Support Worker (CSW) is primarily responsible for program administrative support and direct client task-based work in a short-term capacity. CSWs collaborate with team members including Overdose Prevention Support Workers, Harm Reduction Coordinators, and program management to ensure provision of high-quality harm reduction support to carry out project objectives. CSWs are expected to build rapport with shelter clients and respond to short term needs through program referrals. CSWs will lead administrative and inventory support for the LAUNCH initiative and work with the rest of the LAUNCH team in a way that aligns with the operators’ policies and procedures.
The role of CSW also includes in situ harm reduction support for shelter residents self-isolating as per directions from Toronto Public Health, to prevent COVID transmission within the shelter system. In this capacity, the CSW supports provision of a managed alcohol program (MAP), as well as reconciliation of shelter residents’ medications, to prevent acute withdrawal. CSWs will be required to mobilize around COVID response should the need to uplift a new fixed isolation site(s) emerge. This position may require flexibility to work late evenings, overnights, and weekends.
Maintain an atmosphere of respect and safety, engage vulnerable individuals who access mobile harm reduction services and provide brief social and health navigation to enhance client connections. Behavioural de-escalation are common features of the CSW role, and the incumbent will have strong skills in crisis intervention and in providing support while maintaining strong boundaries. The position provides backup to the Overdose Prevention Support Worker, and performs a wide range of administrative duties and distribution of harm reduction gear.
Compensation: $50,561 to $59,539 per annum, plus Group Benefits and HOOPP (Health Care of Ontario Pension Plan)
If you are interested in joining a creative and dedicated team, we want to hear from you! Please send your resume and cover letter in a single document (MS Word or PDF format only) to , quoting “CSW - LAUNCH” in the subject line. Please submit application by: OPEN until positions filled. We truly appreciate your interest; however, only those candidates selected for an interview will be contacted.
Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense. Employment is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus a booster taken within 6-12 months) 14 days before starting employment.
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