Job Posting 92121

CYAC Clinical Intake Worker
Boost Child & Youth Advocacy Centre
Toronto Metro area
closed 5 days ago (Tue, 21 Mar)
full time  •  $57,000 to $61,000

Land Acknowledgment

Boost Child & Youth Advocacy Centre (Boost CYAC) is situated on the traditional territories of the Wendat, Anishinabek Nation, the Haudenosaunee Confederacy, and the Mississaugas of the New Credit First Nation, who have been the traditional caretakers of this land for thousands of years. This land is covered by the Dish With One Spoon Treaty between the Anishinaabe, Mississaugas and Haudenosaunee that bound them to share the territory and protect the land. Subsequent Indigenous Nations and Peoples, Europeans and all newcomers have been invited into this treaty in the spirit of peace, friendship and respect. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Organizational Overview

Boost Child & Youth Advocacy Centre (Boost CYAC) is a registered charity that provides a range of services to children, youth and families, who have experienced abuse or violence, within the City of Toronto. We provide individual, group, family and community services that include trauma counselling, advocacy and support services during child abuse investigations, court support and accompaniment services and abuse and violence prevention materials and trainings. Boost CYAC is accredited by the Canadian Centre for Accreditation, an independent non-profit organization that offers accreditation specifically tailored to community-based health and social services across Canada.

Position Overview

We are seeking to hire a CYAC Clinical Intake Worker to primarily process referrals for brief mental health services from agency partners within Boost CYAC and case coordinate timely case assignments with the CYAC Mental Health Services team. The Clinical Intake Worker will also be responsible for ongoing intake coordination/management, responding to requests for clinical case consultation and liaising with internal Boost CYAC service program and external community partners to ensure continuity of care for clients. The CYAC Clinical Intake Worker will also provide backup coverage and support to the Boost Intake team and process referrals to the Assessment Directed Therapy Program, the Child & Youth Advocacy Program and the Child Victim Witness Support Program.


  • Bachelor’s level degree, preferably in the field of Social Work, with two to three years previous work related experience in an intake/client facing position or equivalent combination of experience and education.
  • Ability to meet the needs of a diverse client base, through knowledge of and application of diversity, equity and inclusion (DEI), trauma-informed, anti-oppressive, anti-racist and cultural competency practices.
  • Sound knowledge of the Child & Youth Advocacy Model, direct experience collaborating with and chairing meeting with multidisciplinary professionals and community partners.
  • Sound knowledge of child and adolescent trauma and demonstrated ability to provide sensitivity and support to child and youth victims and their families.
  • Awareness of the variety of different types of trauma (e.g., sexual, physical) and trauma-experiences (e.g., race and gender-based trauma) that may be experienced by children, youth and families.
  • Sound knowledge of trauma-informed clinical best practices in the areas of interpersonal violence, child sexual abuse and exploitation, child physical abuse and neglect, and traumatic grief.
  • Knowledge of the Child, Youth and Family Services Act, 2017, privacy legislation, the child protection system, and the Criminal Justice System and sound knowledge of the social service sector within the City of Toronto.
  • Ability to work independently and develop and maintain cooperative and professional relationships with investigative team members, CYAC Mental Health team members as well as staff from other program and departments within Boost CYAC.
  • Ability to respond to crisis situations, screen for suicidality or other high risk concerns and develop safety plans.
  • Excellent analytical, problem solving, organizational and communication skills. Ability to maintain a high level of of accuracy and confidentiality.
  • Ability to multi task and manage deadlines effectively. Flexibility to adapt to changing conditions in a fast paced work environment.
  • Ability to employ self-care strategies and maintain a positive attitude in relation to potentially stressful situations.
  • Fluency in MS Office programs, including Outlook, Excel and Access and proficient computer skills.
  • Fluency in or the ability to learn client information system EMHWware and other programs and databases within Boost.
  • Satisfactory clearance under the Vulnerable Sector Screening process.
  • Bilingualism/multilingualism would be considered an asset.



  • Respond to telephone, email, and in-person inquiries from investigating officers and child welfare workers within Boost CYAC for brief mental health services and provided clinical consultation as required.
  • Respond to telephone, email, and in-person inquiries referrals to Boost’s Assessment Directed Therapy Program, Child & Youth Advocacy Program and Child Victim Witness Support Program. Facilitate and conduct intake meetings with clients, as required.
  • Collect relevant intake information from referral sources and conduct initial assessment regarding eligibility for all programs using established criteria.
  • Prepare and presents short term mental health cases at weekly CYAC Mental Health Intake Meetings and assigns cases to appropriate service providers.
  • Identify client service needs  and/or safety issues from a EDI perspective and explore and recommend accommodation requests with clinical teams. Conduct risk assessments and develop safety planning, as required.
  • Provide client support, psychoeducation, and/or crisis intervention to clients and caregivers waiting for services.
  • Refer clients to agency programs, other professionals, agencies, services, or community resources appropriate to clients' diverse needs and requests and which demonstrates sensitivity to culture, religious beliefs and gender identity.
  • Maintain a professional network of service contacts to which clients can be referred for service outside the Boost CYAC partners;
  • Prepare, compile, submit, and maintain accurate records, files, statistics, and additional relevant information in accordance with agency policy, regulatory and legislative standards and funding requirements.
  • Maintain a professional network of service contacts to which clients can be referred for service outside the Boost CYAC partners;
  • Participate in clinical case consultation meetings, team meetings and staff meetings.

Additional Information


245 Eglinton Avenue East, Suite 201, Toronto ON M4P 3B7

Work Schedule

Monday to Friday, 35 hours per week

This is not a fully remote role; however, staff are eligible for work from home days. 


Health and Dental Benefits, Boost RRSP, Health Spending Account, Employee & Family Assistance Program, 3 weeks vacation, paid sick leave, personal obligation days.


Boost CYAC is and equal opportunity employer and is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities and others who may contribute to the further diversification of ideas.

Boost CYAC believes that vaccination is a key element in the protection of our clients, families, employees, students, volunteers and contractors against COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.

Boost CYAC is committed to providing accommodation in all aspects of the recruitment and hiring process under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).  The Manager of Human Resources will work with applicants to arrange reasonable and appropriate accommodation at any stage of the recruitment and hiring process.



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