Manager, Directions Youth Services Centre  

Competition #13-23

About this Role

Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community.  We believe in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. We assist youth under the age of 25 to get counselling for trauma, mental health or substance issues. Our teams strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions, which includes  shelter and drop-in, safe houses and other unique programs, is committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome. 

Working within the mission, vision, values and person-centred philosophy of the Agency, the Program Manager is responsible for the management, quality, and supervision of the designated program areas As a member of the management team, the Program Manager supervises staff members, participates in budgeting and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The Manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client centered care, within a complex and busy 24/7 environment that extends to the community. The Manager actively supports the Agency’s awareness and goals around justice, equity, truth and reconciliation.

About our Opportunity:

Our Valued Benefits:

• Flexible scheduling
• Starting at three weeks’ vacation for full time staff
• Three (3) paid household leave days a year
• One paid Wellness Day a year
• Paid sick days
• Two and a half paid Agency days for full time staff
• Five paid days for education leave/year
• One paid Moving Day/year
• Subsidized professional association annual dues (if applicable)
• A work culture that values transparency, teamwork, learning, fairness and integrity

Health and Wellness Resources:

• Generous health/ dental benefits after 3 months.
• Three flex benefit options to meet your individualized needs
• Option of psychological/ counselling services (up to $1500/year)
• Employee Assistance Plan
• Long Term Disability Plan
• Insurance, Travel insurance, ++

Pension: Pension plan enrollment

Work Hours: 37.5 hours/ week

Salary: MGP 5 $85,624.50- $94,945.50 annual salary range

Location: Directions Youth Services, 1138 Burrard Street, Vancouver BC

Posting End Date: Posting will remain open until filled

What you bring:

• Collaborative Communication, including teamwork & cooperation, interpersonal communication, diversity and cultural agility
• Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning
• Personal Leadership, including influence, initiative, judgment and decision making, creativity and innovation
• Commitment to excellence, including results focus, client-centered service, planning and organizing, professional expertise and technological proficiency

Education, Training, Experience

• Relevant Bachelors / Masters degree from an accredited institution in Social Work, Psychology, Human Sciences or other related field, with 7 years’ experience in relevant domain, including 5 years experience managing and leading team members
• Experience working with homeless and highly marginalized youth

Essential Responsibilities

Program Management

• Communicate program/unit and budget strategic direction incorporating FSGV’s vision, values and strategic direction and ensure integration into practice by interdisciplinary team members 
• Develop and maintain professional relationships with government agencies and all professional and non-professional groups or individuals involved with the programs including relevant education bodies and grant funders 

Program Planning

• Assist the Associate Director in developing funding proposals for programs to ensure the continuous delivery of service  
• Develop, recommend, implement, and evaluate staffing patterns, rotations and vacation schedules to ensure staffing to meet client needs 

Program Quality

• Write reports on programs and services for senior management and for funders 
• Monitor program activities on a regular basis to ensure quality services 
• Develop and implement long-term goals and objectives to achieve successful program outcomes  

Performance Management

• Supervise program staff by providing direction, input, and feedback; regularly meeting with staff and team to engage, support, and mentor program staff 
• Implement effective performance management processes in an interdisciplinary team environment 

Knowledge, Skills, Abilities

• Awareness of community services, resources and systems and ability to work with these; competence in working with a multi-cultural community
• Stong computer literacy for virtual workplaces, as well as comfort with word processing, spreadsheet and/or database is required for this role
• Strong ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment
• Ability to identify, establish, implement, and evaluate intervention plans

Additional Requirements

• Successful completion of criminal record check
• Proof of Covid-19 vaccination status will be required
• Class 5 drivers license is preferred

How to apply:

If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/

Only short listed candidates will be contacted for interviews. Thank you for your interest.

We are committed to recruiting a diverse workforce that represents the communities we so proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles with the Agency.

If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #13-23 in email subject line) outlining your interest and relevant experience to your contact information to   for follow-up. **if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt,Katzie, Kwantlen, Kwekwetlem,Semiahmoo,Matsqui,and Tsawwassen First Nations. Huy ch q’u.