Canadian Hearing Services (CHS) has an opening for a Manager, Scheduling Services who will be responsible for developing and implementing all Interpreting Services strategies and initiatives and delivering on annual objectives and targets that support CHS’ overall strategic goals.

Core programs within this portfolio include:

• Scheduled and Emergency Interpreting Services (ASL and LSQ)
• Video Remote Interpreting
• Conference/Management Interpreting Services
• CART (Communication Access Realtime Translation) and Translation Services

Success will be driven by creating solid delivery models, cohesive resource teams, and nurturing meaningful provincial and national relationships across multiple stakeholders including government, interpreters, vendors, customers, and consumers.

This will be a full-time permanent position. It will be primarily virtual unless otherwise required to attend in-person meetings from time to time.
Evening and weekend work may also be required.

The ideal candidate has a post-secondary degree in business administration or an equivalent combination of education and relevant work experience, complemented by 2-4 years of management experience running a full-scale department/operation. You are highly proficient (preferably fluent) in American Sign Language (ASL) as well as equally comfortable in writing grants/proposals, business cases, RFPs, and reports for funding agencies. 

You have excellent knowledge of Internet/website applications and MS Office Suite combined with proven experience utilizing and troubleshooting scheduling and client management databases.

You will also be someone with a sense of urgency who can handle pressure and can easily manage a varied workload with competing priorities and deadlines due to your proven organizational skills and attention to detail. Working independently as well as part of a team is second nature to you; exposure to unions, collective agreements, and grievance management would be an added plus.

CHS is the industry-leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers. We are an Accredited organization and the largest of its kind in North America. Building on its 83-year history and following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada, making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

COVID-19 considerations:
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.