Client Services Navigator - WorkBC        

Employment Services: North Surrey   

Supervisor: Aydin Smith, Manager WorkBC  

                                                                                           Term Full Time (35 hours/week)

                                                                                            Grid 10 ($25.46 - $26.56/hour)

                                                                                            Closing Date: March 16, 2023, at 4:30 p.m.

Pacific Community Resources Society is committed to diversity & inclusion and encourages applications from people of all gender identities & expressions, persons with disabilities, Indigenous peoples, & visible minorities.

Opportunity

PCRS is seeking an energetic and engaging Client Services Navigator to complement the team at the WorkBC Centre. This position is often the first point of contact and is responsible for assisting participants in completing applications for WorkBC services either online or in-person and assisting in the completion of the Employment Readiness Information Questionnaire. Through this process, the Client Services Navigator will determine services eligibility and conduct financial needs assessments. The Client Services Navigator will orient participants to the center, provide accurate information regarding the WorkBC services, administer some financial supports, and provide current community resources and support to those participants conducting independent job search utilizing the resource room.

Responsibilities

The Client Services Navigator will maintain the resource room with up-to-date information and ensure its cleanliness and order. It is imperative that the Client Services Navigator demonstrates the ability to support a diverse population and takes the initiative to ensure a safe and inclusive environment for participants and staff. Furthermore, the navigator is required to make the follow-up calls for the clients in the job sustainment at 4, 24 and 52 weeks and request employment details including pay stubs from the clients.

Qualifications

• Grade 12 minimum. Certification and experience in employment services such as Career Development.
• Effective customer service skills, in-person & virtually, including confidentiality, communication, & de-escalation.
• Working with and supporting individuals with complex barriers and a broad range of cultural backgrounds.
• Solid comprehension of career development and labor market needs and trends.

An equivalent combination of education and work experience will be considered.

Additional Assets

 Criminal record check including the vulnerable sector.

• Proof of being fully Vaccinated for Covid 19
• Knowledge of the local labor market and trends.
• MS Office and overall computer proficiency including data administration utilizing complex databases, specifically the Integrated Case Management (ICM) system.
• Mental health first aid certification.
• De-Escalation/Non-Violent Intervention training.
• Occupational First Aid – Level 1.
• Motivational interviewing techniques.

Who We Are

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

Our Vision - Everyone thriving in strong, healthy communities!

Our Mission - To inspire healthy and inclusive communities through leadership and collaboration.

Our Values - Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

We Offer

ü  Equitable Base Pay – we are a Certified Living Wage Employer

• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *

ü  Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*

• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *

ü  Membership in the Municipal Pension Plan with generous employer contributions *

ü  Flexible schedules and earned time off program *

ü  Full-day agency orientation and extensive training, with regular ongoing performance evaluations

ü  In-house digital and classroom learning opportunities; staff funding for professional development *

ü  Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.

Persons who anticipate needing accommodations for any part of the application process may contact our HR department at . Personal information will be kept confidential.