Job Posting 92493

Mission Program Supervisor
Goodwill Industries of Alberta
Calgary area
Calgary Impact Centre
closes in 9 days (Fri, 31 Mar)
full time  •  $18.02 - $19.48/hour

Date Posted:                           March 6, 2023

Job Type:                                Full-Time (37.5 hours per week)

Wage:                                      $18.02 - $19.48/hour

Shifts:                                      Weekdays (may require some weekends or evenings work)

Location:                                 Calgary Impact Centre

Posting ID:                              90-MPS


Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy?Then Goodwill Industries of Alberta is the place for you!


About Goodwill:

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. By showing that we care, working as a team, continuously improving, and being accountable, our organization is driven towards GREATness, all the while, inspiring Albertans to make a difference. 


The Job:

Are you our next Mission Program Supervisor? Reporting to the Goodwill@Work Manager, we are looking for an individual who will coordinate and supervise the day-to-day needs and activities of Goodwill’s mission programs and microsocial enterprises. The Mission Program Supervisor will lead, coach and direct team members in daily activities, including but not limited to, product manufacturing, assembly, restoration, sorting and storing of material orders to safely and efficiently meet the needs of our commercial customers, retail stores, and other departments.


What you’ll be doing:

  • Supervising the day-to-day activities and production within all relevant work areas
  • Overseeing program organization and inventory.
  • Ensuring all customer orders have been checked for quality assurance before shipping.
  • Scheduling any repairs on equipment with approval from the Goodwill@WORK Program Manager
  • Assisting the Goodwill@WORK Program Manager with the team member recruitment process.
  • Developing team member schedules based on production requirements and tracking team member hours per activity.
  • Submitting and approving team member timecards as needed.
  • Setting training programs with team members and monitoring progress.
  • Assisting the Goodwill@WORK Program Manager in team member coaching opportunities and performance management.
  • Training team members on how to perform all aspects of a particular job including paperwork and documentation required.
  • Supporting team members to meet production targets and developing improvement strategies for team members who are not meeting production targets.
  • Reporting to the Goodwill@WORK Program Manager on the training process of new team members.
  • Identifying training gaps and creating plans to correct these gaps.
  • Ensuring production activities are adhering to department budget.
  • Coordinating shipping and receiving with third-party logistics partners and the warehouse transportation team.
  • Generating packing slips and invoices for client orders.
  • Tracking and logging hours and material expenses for completed tasks as required.
  • Accurately completing month end reporting.

What you bring to the table:

  • Minimum one (1) years related supervisory experience, supervising personnel and directing work flow
  • Related post-secondary education, this includes but is not limited to social work, business administration, education, trades. Equivalent experience will be considered.
  • Must be able to comfortably communicate, in English, with team members, donors and other members of the public about Goodwill and its mission
  • Effective time management skills as well as strong organizational skills
  • Proven ability to lead, model and deliver excellent customer service.
  • Must have a valid Class 5 driver’s license and able to provide a clean driver’s abstract
  • Must be 18 years of age or older.
  • Must be eligible to work in Canada.
  • You deliver amazing customer service by going above and beyond for all Goodwill customers.
  • You demonstrate teamwork and engage fellow Team Members in contributing to Goodwill’s mission & core purpose.
  • You have an open and honest attitude while making moral decisions.
  • You contribute to a welcoming & accepting work environment by showing respect at all times.
  • You hold yourself and fellow Team Members accountable in their roles and for their contributions to Goodwill’s mission & core purpose. 
  • You continuously look to improve yourself and the organization in any aspect including but not limited to processes, communications, tasks and customer experience.
  • You prioritize safety in all tasks, ensuring safety of self as well as fellow Team Members

The Application Process:

For more information on Goodwill Industries of Alberta and what we offer, please visit our website at


Candidates interested in this opportunity should apply here. Applications will be reviewed once the video pre-screen has been submitted. If there are any questions or you require accommodations, please contact . We thank all applicants for their interest in being a part of our GREAT purpose. Please note the selected candidate will be required to submit to a Criminal Record Check.


Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!