Job Posting 92503

Drop-In Supervisor
Friends of Ruby
Toronto Metro area
489 Queen Street East, LL01, Toronto, ON M5A 1V1
closes in 18 days (Sun, 9 Apr)
full time

Friends of Ruby

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, as well as mental health and life-skills to support youth moving towards independent living.

Friends of Ruby recognize that a diverse work force is critical to accomplishing our mission. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We strongly encourage applications from the 2SLGBTQIA+ and BIPOC communities, and diverse backgrounds that meet the requirements of the job posting. We suggest applicants introduce themselves, their stories and lived experiences in their cover letter to the degree they are comfortable with.


Position Summary

We are looking for a member of the 2SLGBTQIA+ community to be our next Drop-In Supervisor and support the organization's efforts towards the progressive well-being of 2SLGBTQIA+ youth.


The Drop-In Supervisor is responsible for the coordination of support services to youth and the supervision of programming staff. They will act as a key point of contact for the direct service team, community partners, and the youth. They are required to work in-person with youth and staff and be available to work at a flexible schedule to accommodate the needs of the drop-in. This includes working some evenings and the occasional weekend. The current drop-in hours are 11:00 AM to 7:00 PM from Monday to Friday.


The selected candidate must have strong experience with programming, crisis management, good communication skills, computer skills, supervisory experience, as well as proven experience in supporting 2SLGBTQIA+ youth. The Drop-In Supervisor will coordinate staff and activities, interact and facilitate respectful communication among the participants, respond to escalating situations when needed, ensure COVID- 19 protocols are in place and being followed, and ensure the supportive drop-in space runs in a safe and organized way.


Other responsibilities include ensuring scheduling requirements are consistently met, assigning required work and applying resources to accomplish that work, liaising with partner organizations and program development, managing and enhancing service delivery, supervision, quality improvement, and ensuring the accurate documenting of statistical data related to program areas. 


Duties and Responsibilities


Supervision of Staff

  • Coordinate the scheduling of programming staff, ensuring an even distribution of hours between staff, students, and volunteers in accordance with their training level and full-time/part-time status.
  • Manage time off and attendance in conjunction with the Clinical Manager (track availability, scheduled shifts; enter staff payroll data, and submit hours worked to People and Culture).
  • Day-to-day supervision of assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning.
  • Provide monthly supervision of assigned staff to support learning, development, and goals.
  • Supervise, coach and mentor employees, establish clear goal setting with employees and outline expected outcomes and time frames;
  • Assign tasks, responsibilities, clear deliverables, timelines and ensure employee take accountability for their work.
  • Foster a positive, healthy, and safe work environment using anti-racist anti-oppressive (ARAO) and trauma-informed approaches
  • Oversee the deliverables of your assigned teams, providing regular support and check ins with staff.
  • Run regular team meeting and participate in all staff meetings providing department updates and program-specific matters and coordinates staff participation in meetings.
  • Support the Director and HR with recruitment, orientation and training of staff, and in determining appropriate staffing requirements for programs and services.
  • Coordinate volunteers' events, including outreach and appreciation.


Program Development

  • Coordinate, monitor and assess day to day activities at the drop-in centre overseeing the delivery and logistics of programs in collaboration with the Program Specialist, Clinical Manager, and Manager of Knowledge and Design.
  • Attend Community Partner information sessions and external meetings (e.g., TDIN) and share takeaways with the team to ensure up-to-date best practices for drop-in service implementation.
  • Work with front-line team, strategic initiatives team and partners on coordinating logistics, onsite management, and evaluation of special events and promotional activities.
  • Drop-in support and back up may be required occasionally for providing information and navigation, making referrals to support young adult and families in accessing internal and external resources as needed.
  • Build and coordinate the relationship with partner agencies for program activities.
  • Oversee the delivery and implementation of services and activities in the Drop-In, evaluate the deliverables and outcomes of the programs and report to Leadership with recommendations.
  • Coordinate with the Housing Manager, Manager of Case Management and, Clinical Manager for programming for participants across all services.
  • May have to work weekends on occasion.
  • Required to be on an on-call rotation.


Administrative Tasks

  • Ensure the facility and services adequately meet the physical, social and development needs of all participants and that there is an adequate protection of each individual’s health, safety, comfort and well- being.
  • Manage your team’s budget and process invoices related to frontline services.
  • Assists with operational research and reports upon request from the Management Team.
  • Contribute as needed to Friends of Ruby’s internal and external communications, including but not limited to newsletter and ad hoc data report that can be generated through the database.
  • Observe organizational policy and all current legislation and regulations.
  • Engage in your own supervision by the Clinical Manager periodically to develop practice and ensure quality of work.


We’re Passionate About Finding Someone Who…

  • Can work effectively with staff, participants, service providers, the general public, students and volunteers to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations.
  • Has 3+ years of demonstrated knowledge and experience in the social services sector, working with 2SLGBTQIA+ youth from marginalized communities, with strong ties and connections in the sector and a strong understanding of existing standards and trends; and experience supervising and coaching staff.
  • Has a college or university degree in a relevant field or discipline (public administration, social services) and/or comparable work experience.
  • Has excellent verbal and written communication skills, and facilitation skills.
  • Is a high performer that thrives in a fast pace environment and growing organization, takes initiative to make change happen, and can quickly adapt when needed.
  • Is excited by the prospect of and skilled at collaborating and harnessing the knowledge from different internal & external stakeholders (e.g., staff, community organizations and youth).
  • Has an understanding of relevant approaches: trauma-informed, harm -reduction, anti-racism, and anti-oppression.
  • Has strong organizational skills, time management, attention to detail, multi-tasking skills and ability to prioritize and work well under pressure.
  • Has excellent computer skills in a Microsoft Windows environment and other case management software.
  • Has the ability to work as part of a team or work independently and under minimal supervision.
  • Has an excellent understanding of substance use, mental health, and harm reduction gained through direct experience working with individuals, preferably youth.


 Additional Requirements

  • Satisfactory clearance under the Vulnerable Sector Police Check Program.
  • Must be qualified to legally work in Canada.
  • Willing to work at a flexible schedule to accommodate the needs of the organization, working evenings and weekends on occasions.
  • Ability to travel to other community-based settings as needed. 


COVID-19 Protocols

Friends of Ruby believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.


Hiring Policy / Statement on Employment Equity and Diversity

Friends of Ruby strives for inclusion and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. Candidates with lived experience of homelessness and/or who self-identify as being from the 2SLGBTQIA+ or marginalized community, including Indigenous peoples, racialized persons, persons with disabilities, and persons, are encouraged to apply and will be prioritized. We ask that these candidates indicate their relevant identities in their cover letters.


How to Apply

Interested and qualified candidates are invited to submit a resume and cover letter. The job posting will be open until filled.
We thank all candidates for their interest. We regret that only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.

Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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