Job Posting 92544

Resettlement Assistance Program (RAP) Manager
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
102-808 Douglas Street, Victoria, BC
closed 5 days ago (Tue, 21 Mar)
full time

Competition #2023-03-07-RAPM (excluded)

The Inter-Cultural Association of Greater Victoria (ICA) is an award-winning settlement agency that has contributed to Greater Victoria’s vibrant community for over fifty years. ICA’s services range from guiding immigrant entrepreneurs as they create small businesses to supporting vulnerable newcomers to become confident, contributing members of our community. In partnership with more than 500 community partners and generous donors and volunteers, ICA serves as a helping hand, a listening ear, and a tireless advocate for immigrants and refugees.

Job description:  The Resettlement Assistance Program (RAP) Manager provides leadership (guidance, direction, and support) to staff in the Resettlement Assistance Program (RAP) for the effective delivery of services to Government-Assisted Refugees (GARs). Assumes management responsibility for immediate and essential RAP support services, on the ground and hands on client support, and for client transition from the RAP to settlement services. Functions as a member of ICA’s management team and participates in agency-wide planning processes. Works in close cooperation with the Director of Operations. Serves all individuals, including BIPOC, LGBTQIA2+, Indigenous, and those with diverse abilities. Functions as a member of ICA’s management team and participates in agency-wide planning processes. Reports to of Director of Operations.


  • Undergraduate degree in a related discipline on resettlement/settlement/refugee related themes, immigration and refugee studies, intercultural studies, social work and/or family studies or combination of education, training, and experience.
  • Direct experience with resettlement/settlement/refugee service delivery and integration.
  • Three years’ experience management role with responsibility for a major program area, and supervising staff within a unionized environment.
  • Knowledge of accounting, business administrative, human resources, operations, and management practices and processes.
  • Ability to work and effectively communicate at a senior level.
  • Experience writing successful funding proposals, developing program logic models and outcomes-based programming.
  • Experience developing and working with budgets.
  • Experience working with immigrants, refugees, sponsored refugees, Indigenous partners and understanding of immigration and refugee issues.
  • Three years’ work experience within social services, non-profit and/or multicultural environment, preferably targeting refugees.
  • Knowledge of community resources.
  • Excellent business judgment, analytical, and decision-making skills.
  • Work independently with limited direct supervision.
  • Excellent organizational and project management skills.
  • Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on resettlement/settlement/refugee related issues.
  • Proficiency in a resettlement and/or settlement language preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.

Required skills and abilities

  • Manages core components of RAP: port of entry, orientation, linkages, accommodation, assessments, knowledge development, and translation and interpretation services.
  • Provides supervision, manages RAP staff performance, and provides ongoing support and advice to the RAP team regarding optimization of RAP services.
  • Advises and coaches resettlement staff on culturally sensitive problem-solving counseling techniques.
  • Serves as liaison with other members of the management team and keeps them apprised of developments with RAP services.
  • Proven ability to maintain and develop stakeholder relationships within government organizations including IRCC, private business, health authorities as well as family supporting organizations to render RAP services effectively.
  • Participates in the team-based contract management approach regarding budget monitoring, reporting, cash flow forecasting, and other tasks as required by the contract with the main funder.
  • Assumes leadership in the preparation of funding applications for core components of RAP services; provides input into the budgeting process and financial tracking.
  • Reviews pre-arrival information, interacts and meets with GAR clients, obtains RAP staff feedback, and ensures sound knowledge of client vulnerabilities; ensures team is well supported (provides additional background support to case management).
  • Contributes as a member of the management team to overall agency-wide RAP planning and implementation.
  • Participates in ongoing training on ICA’s client management database system and ensures that the RAP team accurately use the system.
  • Stays up to date on system requirements and communicates problems with the system within the management team to find agency-wide solutions.
  • Promotes ICA mission and vision to RAP clients and donors to ICA.
  • Stewards, cultivates, and maintains relationships with RAP clients and donors in partnership with the Development Coordinator.
  • Contributes as a member of the management team to overall agency-wide sponsorship planning and implementation.
  • Works in close collaboration with the Private Sponsorship of Refugees (PSR) program to ensure current information and practices are aligned when serving refugees.
  • Uses technology effectively in all aspects of the job.
  • Creates awareness of anti-oppressive/social justice issues.
  • Participates in training opportunities to stay current on issues impacting ICA’s operations.
  • Organizes, chairs, and/or participates in regular team and organization-wide staff meetings; Follows all ICA policies and administrative procedures.
  • Other related duties as assigned.

Compensation and hours of work:

  • ICA offers a competitive salary, working 35 hours per week.
  • This position is excluded from union membership and open to applicants of all genders. Only short-listed applicants will be contacted.
  • Benefits applicable after successful completion of probation.

This position will remain open from March 3 to 21, 2023,  but a review of resumes will start immediately so do not delay applying.

Submit a cover letter and current resume (in .pdf format), noting relevant qualifications, experience, vaccination status, and salary expectation to the Inter-Cultural Association of Greater Victoria, Attention: Manager of People and Culture, via email to .

Please quote Competition #2023-03-07-RAPM in the subject line.

We acknowledge the Coast Salish Peoples on whose territories we do our work to support immigrants and refugees. We are grateful to work and live here, and we honour the Nations who have always cared for these lands, waters and air and continue to do so today.

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