Job Posting 92553

General Counsellor
COSTI Immigrant Services
Toronto Metro area
Dixon Rd & HWY 401
closed 5 days ago (Tue, 21 Mar)
full time - temporary / contract  •  $50,778 - $54,652 per annum + benefits

Hostel Services program provides short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to vulnerable populations, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.


This is a full time non-Union contract position scheduled to work 35 hours per week**

(current incumbent is on a secondment)






  • Provides initial intake and needs assessments for newly arrived families/ individuals.
  • Provides supportive counselling, crises intervention and initial settlement services as well as follow-up services in special needs cases.
  • Works one on one with clients to develop a case plan and connect them to supports and services in the community.
  • Provides information and referral for income, employment and health settlement services.
  • Delivers orientation sessions on hostel rules, and settlement related topics.
  • Advocates and case consults with other social service organizations and service providers.
  • Provides crisis intervention and counselling e.g. in cases of conflict,
  • Documents services and activities in COSTI’s data base system and prepare necessary reports.
  • Refers clients to community & social service agencies for additional settlement services support




  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of twelve (12) months experience providing initial settlement, case management and counselling for newcomers
    • Identifying settlement needs through initial assessments and basic mental health assessments;
    • Referrals to programs and education within COSTI and other social service organizations, such as language training, income support, health supports, etc.;
    • Emotional supportive counselling.
    • Experience in crises intervention and de-escalation skills
  • Priority consideration will be given to those that speak a second language
  • Demonstrated experience providing services in the following areas; wife and child abuse, resettlement and victims of torture, war and displacement.
  • Previous case management experience.
  • Knowledge of specific issues facing homeless population and resettled refugees in general.
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills.
  • Possession of a valid First Aid/CPR training certificate.
  • Possession of a valid Naloxone training certificate
  • Must have a valid Vulnerable Sector Screening (VSS). The VSS must have been completed within the past 6 months.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.




LOCATION:                                       HWY 401 and Dixon Rd

DURATION:                                       April 3, 2023 – December 31, 2023

SALARY RANGE:                             $50,778 - $54,652 per annum + benefits

POSTING DATE:                               March 8, 2023

CLOSING DATE:                               March 21, 2023





Priority consideration will be given to those on Notice of Recall.

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