Job Posting 92554

Shelter Support Person
COSTI Immigrant Services
Toronto Metro area
HWY 401 and Victoria Park
closed 2 days ago (Tue, 21 Mar)
full time - temporary / contract  •  $21.89 to $23.56 per hour

Hostel services program provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.



This is a non-union contract position scheduled to work 35 hours per week, morning shift

(7:00 am – 3:00 pm), mix of weekdays and weekend days






  • Complete admissions and intakes of new arrivals.
  • Ensures house rules are observed.
  • Supports the delivery of programs/orientation and services to the residents. 
  • Completes needed documentation on COSTI’s and funders database.
  • Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly. 
  • Responsible for sorting and distributing mail, including contacting clients. 
  • Supports the smooth operation of the Centre, which includes responding to emergencies.
  • De-escalates non-violent crises, e.g. client altercation, family conflicts. 
  • Conducts COVID screening for clients including supervising Rapid testing
  • Conducts regular room checks and wellness checks.
  • Provides emergency intervention in case of client illness and calls paramedics if required.
  • Communicates in a timely and professional manner with the supervisor regarding any client concerns.
  • Document services to clients and incident reports. 
  • Supports the general office duties such as answering telephones and responding to client issues.
  • Provides interpretation services, as required.
  • Communicates in a timely and professional manner with the hotel management regarding any client concerns.



  • Community college diploma in community work/human services or equivalent.
  • Minimum six (6) months fulltime work experience working in a shelters or respite setting.
  • Excellent communication skills.
  • Understanding of issues facing refugees and populations experiencing homelessness.
  • Demonstrated experience responding to crises and providing supportive counselling.
  • Preference will be given to those who speak a second language
  • Experience working with refugees is an asset.
  • Ability to work independently.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
  • Must have valid first aid/ CPR certificate.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.



LOCATION:                                       HWY 401 and Victoria Park

START DATE:                                   April 3, 2023 – September 29, 2023

STARTING SALARY:                        $21.89 - $23.56 per hour  

POSTING DATE:                               March 8, 2023

CLOSING DATE:                               March 21, 2023


Priority consideration will be given to those on Notice of Recall.

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