The Housing Intake Worker is responsible to provide intake, assessment and referral to women accessing the Downtown Eastside Women’s Centre. She will work with women who are homeless, or at risk of homelessness and who live in the Downtown Eastside of Vancouver assessing their eligibility for the rental supplement program and other DEWC programs and support services.
Reporting to the Specialized Services Manager, the Housing Intake Worker will work in collaboration with other DEWC staff to promote integrated services to women. She will work from a feminist perspective and within an anti-oppression framework.
Key Duties & Responsibilities
Provide Intake Service ensuring responsive and timely access to DEWC Housing and/or appropriate services
Assess the nature and urgency of a request for service where appropriate set up appointments with housing or other staff
Provide information, and referral to women in such areas as income assistance, housing, health services, drug & alcohol treatment and recovery, counseling, and education
Establish eligibility for the rental supplement program according to established criteria
Implement appropriate crisis intervention strategies where it is not possible or timely to refer to a crisis service
Assist women through the referral process to internal and external services such as housing, legal aid, education, etc. ensuring a successful transfer of service
Maintain and provide statistics and reports regarding service delivery as required
Create and maintain records within the funder database
Develop and facilitate informational workshops and programs related to housing issues.
Work collaboratively with other DEWC programs and service providing support and coverage were needed, including the Drop In and/or Shelter
Act as an ambassador for DEWC by representing and modelling DEWC mission and values
Other related duties not specified that may be assigned from time to time
Two (2) years recent related experience working with low-income women or an equivalent combination of education, training and experience including providing intake and referral services
Must have a strong working knowledge and analysis of the issues impacting women in the downtown east side, including gender-based violence, mental health, homelessness, and addictions
Must work from strong feminist analysis and within an anti-oppression framework
Must have a strong working knowledge of housing options for low-income community including social housing, cooperative housing; and affordability housing societies
Excellent writing and research skills including the ability to research and complete housing applications, and supporting documents
Experience providing assisted referral as well as familiarity with support services, agencies and community resources in the Downtown Eastside
Skilled in program facilitation and development as well as working in partnerships with allied service providers
Understanding of and practices a trauma informed care response when working with women
Efficient organizational skills including record keeping, scheduling, and problem-solving abilities
Demonstrated administrative skills, including report writing and IT aptitude
Strong conflict resolution skills and practice
Demonstrated crises intervention training and experience
Excellent communication skills required, including the ability to work in a respectful and cooperative manner with co-workers, and centre members
Ability to work within a chaotic environment and with a diverse community of women
A First Aid & NVCI certificate is required
Candidate must undergo a criminal record check
Women with addiction issues need to be at least 2 years clean and sober
Hourly position that requires some work outside of normal business hours to undertake position responsibilities, meet deadlines, and ensure delivery of high-quality programs and services
Reports to: Specialized Services Manager
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