At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: S.U.C.C.E.S.S. Help Lines

Employment Type: Permanent Part-Time (Less than 35 hours per week)

Job Summary: 

The Program Officer (PO) supports the Help Lines service, which utilizes volunteers to provide emotional support and referral information to telephone callers. The Program Officer works closely with the Program Coordinator to develop and maintain the Help Lines services. The Program Officer provides administrative support and serves as a liaison between volunteers and the Program Coordinator to ensure the effective and efficient operation of Help Lines. 

Reports To: Program Coordinator 

Key Duties and Responsibilities:

Volunteer Management 

• Implements effective strategies to recruit volunteers with appropriate skills 
• Assists Program Coordinator with volunteer screening and training 
• Assists in the development of volunteer training materials 
• Assists with ongoing support, coaching, and recognition of volunteers 
• Assists with facilitating meetings that support the ongoing development of volunteers 
• Maintains adequate volunteer records, including application, emergency contact information, volunteer hours, record of training, and other pertinent documents 

Program Promotion 

• Participates in community events and internal and external meetings approved by Program Coordinator 
• Performs program promotion and marketing activities  
• Outreaches to local community organizations (e.g. public libraries, community recreation and seniors centers, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients 

General Duties

• Creates reports and compiles statistics  
• Participates in staff meetings and trainings 
• Assists and participates in Agency events  
• Performs other related tasks as assigned by Program Coordinator 

Education, Training and Experience:

• Related post-secondary Diploma (Social Science preferred) 
• Psychology or counselling background is an asset 
• Help Lines New Volunteer Training is an asset 
• Distress line or crisis line training is an asset 
• Experience in managing volunteers 
• Experience in working at non-profit organizations 
• Experience in facilitating meetings, including online platforms 
• Experience working in diverse workplaces with diverse staff, volunteers and clientele 

Job Skills and Abilities:

• Excellent verbal and written communication skills 
• Second language in Korean or Farsi is preferred 
• Excellent group facilitation skills 
• Excellent interpersonal and intercultural communication skills 
• Able to work independently and as a team 
• Excellent time and resource management skills 
• Excellent problem-solving skills 
• Excellent computer skills (including internet proficiency) 
• Able to work with people from diverse backgrounds 
• Able to create and maintain client records and reports 
• Able to take initiative and multi-task 
• Able to maintain accurate records and prioritize tasks 
• Able to design, promote, deliver and facilitate orientation and training sessions
• Ukrainian language skills are an asset.

Additional Information:

• Clear criminal record check 
• Evening and weekend duties  

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (3 additional statutory holidays)
• 2 weeks annual vacation (starting) and up to 5 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply online by 11:59pm March 24 2023.

While we appreciate all applications, only those selected for an interview will be contacted.