Title: Museum Guide
Number of Positions: Multiple positions available
Reports to: Operations Manager
Compensation: $16.50/hour (Fully bilingual candidates (French and English) will receive a pay premium.
Deadline: April 3, 2023, 4:00 p.m. ET
Location: Ottawa, ON (Carp)
Employment Type: Summer student; hourly full-time with up to 37.5 hours/week, including evenings and weekends.

The Diefenbunker: Canada’s Cold War Museum, is a not-for-profit, community museum and national historic site in rural Ottawa. Originally built to house key members of Canada’s government and military in the event of a nuclear attack on Ottawa during the Cold War, the Diefenbunker has been a museum since 1998.

POSITION SUMMARY

The Museum Guide provides high-quality service to visitors at the museum. They contribute to the mandate of the museum by offering public and educational activities for visitors, such as guided tours and group visits. They also answer various questions about the museum, such as its function, activities, mandate, and vision. In addition, they participate in the development of and delivery of all museum activities.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Greet and orient visitors at the front desk, answer questions about all aspects of the museum, and gather visitor data;
• Handle cash and sell admission tickets, memberships, and store items;
• Interpret history and the themes of the museum through dialogue with visitors;
• Facilitate guided tours, educational programs, and activities;
• Ensure the safety of visitors and staff, and security of the museum;
• Provide assistance for special events, rentals, Escape, outreach programs, and promotional events, on and off site;
• Assist in ensuring the museum is presentable through cleaning and other light maintenance;
• Work on various visitor services and/or special projects as required;
• Foster a collaborative work environment in which employees feel supported, trusted, and respected while ensuring to communicate and demonstrate the museum’s messages, policies, and values in a professional and respectful manner.

POSITION REQUIREMENTS

• One year customer service experience;
• Cash handling experience;
• Ability to provide Vulnerable Sector Police Check;
• First Aid/CPR C Certificate;
• Strong communication skills and excellent presentation skills;
• Experience working in a team environment;
• Experience working with children, youth, and seniors;
• Familiarity with computers and Microsoft programs such as Outlook, Excel, Word, and PowerPoint.

POSITION ASSETS

• Functional in the second official language;
• Current university student in a related field (museology, history, communications, education, or comparable studies);
• Previous museum interpretation experience;
• Experience in delivery or design of educational materials;
• Interest in history, especially military and/or Cold War history;
• Knowledge of proper artifact handling procedures.