About Pillar: 

For more than 20 years, Pillar Nonprofit Network has championed cross-sectoral collaboration between and among governments, businesses, and the community sector as the three pillars of community impact and positive change. 

Our mission is to strengthen through a heightened equity lens, individuals, organizations and enterprises that are invested in positive community impact and we envision an engaged, inclusive and vibrant community.

We deliver on this mission by increasing awareness of nonprofits and social enterprises as social and economic drivers; supporting them to develop inclusive workplaces; facilitating collaboration through a network approach that connects nonprofit organizations to each other and business and government; and finding new ways, programs and services to address our community's most persistent challenges.

Our current strategic plan obliges us and empowers us to put equity, change, and recovery in action: to acknowledge our shared complicity in anti-Black and anti-Indigenous racism and all intersecting oppressions, and drive ourselves and our network to action; to work together across sectors and shift inequitable structures and systems to create transformational change; and to promote an equitable and sustainable recovery that addresses the inequities exacerbated by the COVID-19 pandemic.

Representing thousands of people working in hundreds of organizations, we are a network of nonprofits, charities, foundations, social enterprises, cooperatives, social financiers, responsible investors, tech innovators, and caring individuals engaged in community care informed by our communities.

Role & Responsibilities

About the role

The Building Manager is the front-line, go-to person for co-tenants of Innovation Works by Pillar Nonprofit Network.   Innovation Works is a 32,000 square-foot co-working space for nonprofits, individuals and organizations interested in creating positive community impact . This beautiful heritage building in downtown London, Ontario (201 King Street) was intentionally re-designed in 2015 to cultivate cross sector collaboration, connections and community for nonprofits, change makers and social impact business innovators.

The Building Manager provides responsive customer service and coordinates building maintenance while upholding the values of the community coworking shared space. As a building manager for a coworking space, your responsibilities would be similar to those of a traditional building manager, but with a specific focus on managing the needs and expectations of this vibrant coworking community. This is a role that primarily delivers lots of variety between overseeing and streamlining building operations all while striving to delight our co-tenants and welcoming guests so they immediately feel at home in the space.

Responsibilities

• Managing day-to-day operations of the coworking space, including maintenance, security, and cleaning.
• Ensuring a positive and welcoming experience for visitors and members.
• Assisting with co-tenant member onboarding, including conducting tours and orientations, and handling lease inquiries and applications.
• Managing co-tenant member leasing and billing, ensuring accurate and timely invoicing and payment processing.
• Updating and managing co-tenant member digital accounts and profiles.
• Collaborating with the marketing team to develop and implement promotional strategies for the coworking space.
• Managing relationships with vendors and contractors, including negotiating contracts and ensuring timely completion of work.
• Ensuring compliance with all building codes, health and safety regulations, and environmental standards.
• Working with the Director of Finance to develop and manage budgets for building operations, including utilities, maintenance, and repairs.
• Working with the VP Network and Engagement and the CEO to develop and implement building policies and procedures, including emergency response plans and evacuation procedures specific to a coworking space.
• Conducting regular inspections of the coworking space and addressing maintenance and repair needs.
• Managing and training support staff, including receptionists, cleaning staff, and other support personnel as required.
• Liaising with the Director of Finance, CEO, VP Network and Engagement and other stakeholders to ensure smooth building operations.
• Onboarding and orienting new tenants into the space
• Performing monthly Impact Reporting
• Contributing to Pillar initiatives, including collaborative projects across teams

Job Skills, Knowledge and Strengths

The Building Manager should work well under pressure, prioritize tasks effectively, and manage multiple projects simultaneously. Additionally, you should have experience with managing budgets and contracts, as well as knowledge of building systems, maintenance practices, and safety regulations specific to a coworking space.

The ideal candidate will have excellent communication and organizational skills, a strong customer-service orientation, the ability to troubleshoot facilities and operations challenges, a positive attitude, and experience interacting with nonprofits, entrepreneurs, and social enterprises.

Required Qualifications

• Post-Secondary Education (College Diploma,University Degree or Property Management Certification)
• 2-3 years of strong Customer Service experience
• 2-3 years experience in facilities management
• Proven organizational and time management skills
• Demonstrated self-starter with ability to work independently
• Experience with Intranet software, booking software, Google Suite and database management software
• Some financial knowledge (e.g. experience managing budgets and reporting)

Preferred Knowledge and Skills

• Practical knowledge of nonprofit, social innovation, social enterprise, and social finance an asset
• Experience in a position of leadership, either paid or volunteer 

Desired Knowledge & Skills

• Proactive and entrepreneurial spirit
• Sales experience and a drive to meet forecasted target
• Ability to project manage effectively and execute on tasks
• Strong customer service skills (i.e. friendly, open, honest, and courteous)
• Health & Safety knowledge and/or certification
• Experience with collaborative partnerships
• Proven planning and organizational skills with strong attention to detail
• Action oriented, with proven ability to deliver results
• Well-versed on Diversity, Equity and Inclusion practices
• Ability to manage multiple projects, prioritize, and meet established deadlines
• Excellent written and verbal communication skills
• Experience in community development and/or active community engagement 

Contribution to an equitable, inclusive, and anti-oppressive workspace: 

• Demonstrates respect for people from all backgrounds
• Looks for the voices present and missing from projects and organizations, and seeks to fill the gaps
• Suspends judgment and challenges self and others to confront their assumptions and conscious and unconscious biases
• Committed to learning anti-oppressive practices, taking action, and holding self and others accountable 

Work Environment

Work Terms:

• Hours: Contract - Full-time (37.5 hours per week), 1 year with possibility of extension
• Compressed work week with in-person availability covering the core business hours
  • Monday to Thursday - 8:30 am - 4:30 pm,Fridays - 8:30 am - 12:30 pm
    • With the possibility of additional after-hours (evenings and weekends) support, if required.
• Reports ​to:  Maria Luisa Contursi, Vice-President, Network and Engagement 
  Access to Pillar's Learning & Development program, when possible
• Based at Innovation Works (201 King Street)
• Compensation: $55,000 per year*, RRSP contributions, employee benefits package

*As part of Pillar Nonprofit Network’s commitment to equity, all Pillar colleagues receive equal pay for equal work. As a result salaries and benefits are non-negotiable.

Pillar Nonprofit Network compensates shortlisted candidates for this role $31.00 / hour for up to three hours for interviewing for the role.

Our Approach to Equity & Inclusion: 

Practicing anti-oppression work in real terms is not only confronting individual, institutional and societal examples, it is also confronting ourselves, our own roles of power and how we uphold and perpetuate these oppressive systems.

Our goal is to help members of our network to gain skills in navigating allyship and complex conversations that can involve race, privilege and power dynamics. Using an anti-racism approach, our work challenges inequities and injustices embedded in policies and practices that allow certain groups to dominate over others. We work with clients to go beyond discussion to implementable action plans that change mindsets, disrupt systems and respond to the communities we serve.

Pillar’s Culture and Values 

Pillar Nonprofit Network was voted one of London’s best places to work by London Inc. magazine! Our staff-written Team Alliance includes commitments to:

• Build Relationships with Intention
• Foster Inclusion & Belonging
• Promote Trust & Integrity
• Say What Needs to be Heard
• Nurture a Culture of Caring 

Pillar is actively seeking applications from people who are Indigenous, racialized, LGBT2Q+, women, persons with disabilities, and other overlooked and underestimated groups.

How to Apply

Please submit resume and cover letter to by Monday, March 27, 2023, 5:00pm EST. No applications received after the deadline will be considered.

Please reference Building Manager in the subject line of your email.

Please note:

Pillar thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are committed to inclusive, barrier-free recruitment, selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Working with applicants requesting accommodation at any stage of the hiring process.

If you have any questions about this posting please email and reference Building Manager in the subject line.