The Burnaby Neighbourhood House, a community based social service agency is currently seeking a part-time Program Supervisor to join our team to expand digital literacy knowledge and internet access with underrepresented individuals in Burnaby.  The Digital Literacy program Supervisor will support and work with a team of volunteers and Peer Digital Educators to set up computer workshops, on site drop-ins, and mobile computer cafes that provide one- to- one learning support to address individualized learning needs. 

Key Responsibilities and Duties:

• Promote Neighbourhood House program philosophy by ensuring programs have the opportunities to interconnect and achieve participant integration across program areas
• With adult learning needs in mind, support the digital learning and access to internet of under-represented individuals
• Support the successful delivery of computer training workshops to adults in EAL classes, seniors and parent groups, and other individuals in the community
• Recruit, train and  provide on-going scheduling and supervision of volunteers within the mobile and on-site digital learning sessions
• Work with community partner agencies to set up and implement mobile programs and organize workshops at varying locations
• Transport devices (Laptops/ I-pads) to offsite locations and set up the technology for mobile programs with the support of Program Team Lead
• Track client participation numbers and other stats required for evaluation purposes and for reporting out to funder
• Liaise with Program Coordinator to achieve project outcomes
• Perform other duties as required

Qualifications:

• Certificate or Diploma in computer sciences or equivalent computer experience with social media, all aspects of the internet, and MS office programs.
• Detail-oriented and accurate with an aptitude for working with multi-barriered participants.
• Excellent technical problem solving abilities.
• Excellent organizational skills and experience with maintaining office systems.
• Knowledge and awareness of issues surrounding diversity and multiculturalism.
• Knowledge and awareness of the learning needs of adult learners
• Experience working in a community based organization and/or adult centred learning environment.
• Excellent cross cultural communication skills.
• Organizational skills and experience with maintaining office systems.
• Ability to work independently and as part of a team.
• Driver’s license and access to a vehicle for transporting laptops /or class 4 driver’s license to drive passenger van with laptops.
• Second language an asset.

 Hours of Work: 28 hours per week - days per week to be determined based on program needs