About the role:

As part of our energetic and talented Customer Care team, you will support the Financial Pathways Collaborative initiative, through preparing materials, coordinating logistics, and providing administrative support to Financial Pathways Collaborative and Each One, Teach One meetings and workshops. Your support in facilitating these engagement opportunities plays a significant role in contributing to our mission of mobilizing collective action to create pathways out of poverty in the Edmonton and area.

This Temporary part-time (0.8 FTE) position allows you to apply your passion for providing exceptional experiences to our community through various programs and activities. You facilitate and support a variety of engagement opportunities including Each One, Teach One workshops and other similar activities. You will drive efficiency and service excellence through collaborating and liaising with internal and external stakeholders to identify needs, coordinating meetings & events, organizing volunteer training, supporting program evaluation, and other program stewardship and growth activities. You will participate as a member of various committees including attending meetings, providing input, and providing support as needed.

The Day to Day

• Supports the Financial Pathways Collaborative (FPC) by monitoring funding and budget, scheduling workshops, tracking annual volunteer hours, writing program data reports, providing program updates, and liaising with volunteers and stakeholders.
• Coordinates monthly FPC meetings by booking space, inviting attendees, drafting agendas and developing meeting materials, corresponding with FPC Chair, arranging refreshments, and taking and distributing minutes.
• Coordinates Each One Teach One (EOTO) program by promoting EOTO in the community and online, connecting with current and prospective partners, booking workshops and booths, supporting volunteer recruitment, scheduling and supporting volunteers, coordinating volunteer training, collecting and analyzing program data, and developing reports and monthly newsletters.
• Organizes annual EOTO volunteer training including scheduling events, coordinating logistics, drafting agendas, ordering and preparing training materials, arranging catering, and providing onsite session support as required.
• Maintains master booking event and volunteer schedule. Monitors program schedule to ensure workshop targets and goals are met. Provides monthly update totals to key stakeholders.
• Collects and maintains evaluation data and provides evaluation reports to external evaluator.
• Promotes the FPC and EOTO workshops by circulating promotional materials, giving presentations in the community, and educating the public at resource fairs.
• Creates promotional posters and social media posts, and ‘Thank You’ cards for program contributors as required.
• Supports other United Way  initiatives as needed

About you:

You are eager to apply your exceptional customer service and administrative expertise to this role and provide opportunities that capture the hearts and minds of our community. You are a self-starter, have a can-do attitude, are outcomes driven, solution seeking, and approach situations with empathy and collaboration. Thinking creatively, staying organized, and building relationships is how you thrive. You love operating in a digital environment and are proficient with MS Office (we use Office 365 – MS Teams, SharePoint), and enjoy learning and using new technology.

You have a post-secondary diploma and two to three years of related experience, providing exceptional customer service and support to a variety of programs. A combination of education and experience will be considered.
A valid driver’s license and vehicle are required as travel will be involved within Edmonton and surrounding area.

The successful candidate for this position will be someone who shares our passion for our mission of mobilizing collective action to create pathways out of poverty, is a difference maker in our community, and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices and you consistently act with personal, professional, and behavioural integrity.
You see yourself in our Values.

We value and operate with a commitment to:

• Creating solutions.
• Continuous learning.
• Being courageous in our work.
• Capturing our customers’ hearts and minds.
• Being insights driven and utilizing real data.
• Applying a lens of equity and inclusion to all that we do.

The successful candidate for this position will be someone who shares our passion for our mission of mobilizing collective action to create pathways out of poverty, really wants to make a difference in our community, and connect to a bigger purpose.

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is hybrid - with time spent both collaborating in the office as well as remotely.  

United Way looks at the big picture in order to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. By bringing together partners and strategies, we work to ensure that no one in our community is left behind.

At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.

Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:

• Half-day Fridays (January – August)
• Flexible hours (Hybrid work environment)
•  Professional Coaching
•  LinkedIn Learning
•  Extended Health & Dental
•  Employee & Family Assistance Program
• People Connect (virtual psychological support)
• 12 Days of Personal Illness and Family Responsibility per year
• 3 Weeks Vacation
• The salary range for this role is $32,271.20 - $44,080.

*(Starting salary based on experience and budgetary considerations)

All Benefits are subject to applicable eligibility requirements and pro-rated to their full-time equivalency.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.  

We are proud to be recognized and certified as a Great Place to Work in Canada and to have once again made the 2022 list of Best Workplaces™ for Giving Back!

To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca