A world free of the effects of diabetes is our vision. That’s why we’re working together to improve the quality of life of people living with diabetes. We’re sharing knowledge and creating connections for individuals and the health-care professionals who care for them; advocating through public policy; and funding research to improve treatments and find a cure to end diabetes.

Join our dedicated, talented Diabetes Canada team and together, #LetsEndDiabetes!

Role Overview

The Senior Manager, Volunteer Engagement will lead the integration of the volunteer vision and commitment across all functions of the organization. Key activities will include execution of the volunteer engagement strategy that includes, oversight and accountability of recruitment activities, onboarding, training, regular communication with, and acknowledgement and stewardship of the full range of Diabetes Canada volunteers

Location: 1300-522 University Avenue, Toronto, Ontario. A flexible work agreement policy in place allowing employees to work on a hybrid schedule, working remotely and opportunity to work in-office. Employee must meet the needs of the National Team.

This role includes, but not limited to:

• Create, lead and implement the volunteer engagement strategy in a manner that ensures full integration with Diabetes Canada, while empowering different functions to develop and implement complementary and effective volunteer engagement strategies tied to there their specific activities.
• Provide direction to internal stakeholders to ensure appropriate engagement of volunteers to best support Diabetes Canada, including collaboration and partnering with community leaders, agencies and industry.
• Ensure effective and transparent communication takes places by acting as the liaison between volunteers and each of Diabetes Canada’s functions.
• Develop the annual volunteer engagement plan, including post implementation evaluation and feedback. 
• Identify and incorporate volunteer engagement KPIs as appropriate.
• Develop and implement appropriate policies to facilitate full volunteer engagement.
• Leverage events and initiatives such as Volunteer Awards, International Volunteer Day and National Volunteer Week to enable a robust system of recognition for the highly valued volunteers as part of the overall volunteer engagement strategy.
• Develop and facilitate an annual Volunteer Engagement survey to gather feedback and make recommendations for adaptations and improvements for the volunteer program.
• Build and manage a cross-organizational volunteer engagement team to deliver Diabetes Canada’s Volunteer Programs and achieve targets.
• Develop, administer, and be accountable for the volunteer engagement program budget.

The ideal candidate possesses:

• 5+ years volunteer management experience at a national level
• Bachelor’s degree or college diploma from a recognized post-secondary institution or equivalent experience.
• Volunteer Management program certificate is an asset
• Experience working with CRM systems and demonstrated ability to utilize these systems to appropriately document volunteer activities and maintain ongoing communication
• Familiarity with Imagine Canada’s Standards for Charities and Not-for Profits, the Canadian Code for Volunteer Involvement and other industry standard documentation
• Excellent communication and interpersonal skills, with the ability to influence and achieve success through collaborative models
• Continued active membership in a National, Provincial or Local Association of Volunteer Administrators is an asset
• Highly collaborative and partnership-oriented
• Tenacious with a high degree of accuracy and attention to detail
• Self-starter with demonstrated initiative and proven ability to solve problems independently

What Diabetes Canada Can Offer You

• A meaningful role, making a difference every day for people living with or at risk of diabetes.
• An entrepreneurial environment, working for a national organization where you feel valued, recognized and rewarded.
• A high-performing, collaborative team environment with proven leadership and highly skilled colleagues and commitment to excellent work culture.
• Competitive paid time-off benefits and a comprehensive group benefits plan, including health/dental, life insurance, disability, EFAP and company-match Pension/RRSP.
• Flexible work agreement policy in place allows employees to work regularly remote and/or hybrid schedule.

At Diabetes Canada, we are an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. We are dedicated to a high-performance, diverse, and inclusive workplace. We strongly believe that having a diverse organization with various skills and abilities will inspire creativity, drive innovation, and promote belonging. We are committed to building a team representative of different backgrounds and perspectives, and we encourage applications from all qualified candidates who represent the full diversity of communities across Canada. For individuals with disabilities who would like to request an accommodation, please contact us at  

Applicants must be legally eligible to work in Canada and, where applicable, must have a valid work permit that allows the candidate to fulfill the requirements of the role.We thank all interested applicants; however, only those selected for an interview will be contacted.

Note: Diabetes Canada is not accepting recruitment agency/firm referrals.

Safe Place to Work - Diabetes Canada is committed to protecting the health and safety of our stakeholders and mitigating the risk of COVID-19 spread. A mandatory COVID-19 vaccination program is in place and provides direction on the conditions under which individuals are permitted to be employed with DC.