Canadian Hearing Services (CHS) has an opening for a Decision Support Coordinator. Reporting to the Manager, Operations & Service Performance, the Decision Support Coordinator is responsible for database administration and decision support functions for all services within the Programs and Services Operations department including serving as System Administrator overseeing CRM and funder databases, software applications, and statistical tracking mechanisms.

This is a full-time contract unionized position, working Monday – Friday, 9:00 a.m. – 5:00 p.m., until March 1, 2024.

The ideal candidate will have a Bachelor’s degree in Health Information Services or Business Administration, as well as a minimum of three years’ related work experience in decision support functions in community service or the health care sector. Strong data management, combined with formal training and experience in qualitative and quantitative data analytics as well as advanced skills in Microsoft Office Suite (especially utilizing Excel pivot tables), is required as a large part of this role will include preparing proposals and funder reports to meet funding requirements (including Home and Community Care Support Services (HCCSS), Ministry of Labour, Training and Skills Development (MLTSD), Ministry of Children, Community and Social Services (MCCSS), and United Way).

We are also looking for an enthusiastic individual who can work independently, has exceptional time management and organizational skills, and can work well under pressure to manage a varied workload with competing priorities and deadlines.

Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 83-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

COVID-19 considerations:
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.